Commission Analyst I

Western & Southern Financial Group•Cincinnati, OH

4d•Onsite

About The Position

Calculates and analyzes commissions and compensation for multiple Western & Southern Financial Group business units, using multiple systems and compensation structures. Analyzes items affecting commission and compensation exceptions and adjustment processing. Serves as backup for critical functions and completes special projects assigned by management. Responds to inquiries and serves as a point of contact for internal and external parties, providing customer service and resolving open or aged items through research and communication. Works independently with minimal supervision, escalates issues to management when appropriate, and regularly updates the Manager.

Requirements

High school diploma or GED required.
Proven experience managing multiple priorities in a fast-paced environment.
Demonstrated experience successfully handling confidential information.
Demonstrated experience working effectively within a team and going above and beyond to assist team members.
Strong understanding of business math and comfort working with numbers.
Excellent organizational skills and strong attention to detail.
Ability to grasp new products, concepts, and procedures.
Ability to handle difficult situations while maintaining productive working relationships.
Excellent verbal and written communication skills, including conveying information clearly, focusedly, and concisely to internal and external customers.
Ability to prepare correspondence, reports, and forms using prescribed formats.
Working knowledge of Microsoft Office products.
Ability to apply logical thinking to define problems, collect data, establish facts, and draw valid conclusions.
Ability to perform substantial continuous wrist, hand, and finger movements for computer work.
Ability to verbally communicate and exchange accurate information with customers and associates regularly.
Visual acuity to read and interpret correspondence, procedures, reports, and forms, inspect details, and determine the accuracy, neatness, and thoroughness of work.
Ability to prepare written correspondence, reports, and forms according to prescribed formats and rules of punctuation, grammar, diction, and style.

Nice To Haves

Bachelor's degree or commensurate experience within financial services preferred.
Experience in the financial services industry preferred.
Experience working with commissions, reconciliations, general ledgers, and financial reports preferred.
Strong analytical skills, including experience identifying, quantifying, and providing effective resolutions to problems preferred.

Responsibilities

Provides prompt and accurate customer service to internal and external customers.
Processes commission payments, reviews statements, and releases payments.
Verifies and reviews commissionable activities and reporting daily, coordinating with IT and shared services as needed.
Resolves commission issues, questions, and complaints by telephone or written correspondence through gathering, researching, and analyzing policy information.
Acts as a liaison for hierarchy setups, contract setups, and quality review of licensing activities.
Processes incentive programs, including commission adjustments, production bonuses, and advances.
Assists Licensing Department and New Business with inquiries from agents and internal customers regarding commissions and contracting.
Initiates the process to obtain beneficiary information to ensure continued commission payment for deceased producers.
Assists with procedure redesign and implementation of compensation plan changes.
Provides feedback on automating and streamlining Commission department processes while maintaining their integrity and usefulness.
Supports audit requests from internal and external partners.
Provides timely and thorough supporting documentation and calculations for commission payments.
Assists with tax, benefit, and reporting requests.
Updates systems and processes payments related to debit balances and collection efforts.
Acts as a department representative when needed.
Interacts with managers and team members on Commission department issues.
Serves as backup for critical functions for other desks within the Commission department.
Performs other duties as assigned.
Complies with all policies and standards.