Sr. Agency Operations Associate - Loan Operations Team
About The Position
The Sr. Agency Operations Associate works on Capital One Commercial Bank’s Agency Finance Loan Servicing team, supporting critical loan and investor servicing processes across a $50 billion loan portfolio. The Loan Operations Team provides support throughout the life of each loan and focuses on operational scale and efficiency, risk mitigation, customer experience, and enabling associates to excel. This role oversees daily loan and investor maintenance, reviews exceptions and loan documentation, manages certain post-closing payments, and supports reporting and process improvement. It also collaborates with the servicing-system vendor and serves as a subject matter expert for Loan Operations. The position is virtual from home, but candidates must live within approximately 50 miles driving distance of the McLean, Virginia, or Charlotte, North Carolina hub and be comfortable reporting in person when required with at least 24 hours’ notice.
Requirements
- Bachelor’s degree or military experience.
- At least 2 years of Commercial Banking or Loan Operations experience.
- Experience with Microsoft Office or Google Suite.
- Live within approximately 50 miles of the hub locations in McLean, VA (22102) or Charlotte, NC (28203), and be comfortable coming in person when required with at least 24 hours’ notice.
- Meet the stated work-from-home requirements, including a secure, distraction-free home office; a private, password-protected network; cable or fiber internet rather than cellular hotspot or satellite; and VPN download speed of at least 5 Mbps.
Nice To Haves
- Bachelor’s degree in Finance or Accounting.
- 3+ years of experience with McCracken Strategy.
- 3+ years of experience with government agencies, including Fannie Mae, Freddie Mac, and Ginnie Mae.
Responsibilities
- Oversee daily critical loan- and investor-level maintenance in the loan servicing system, including payoffs, defeasances, customer auto-debits, and investor transfers related to loan sales and securitizations.
- Perform advanced exception system maintenance and proactively identify control opportunities to minimize risk.
- Review and approve analyses of system exception reports and related system maintenance, maintain a high degree of accuracy, and assist associates in resolving outages.
- Monitor and approve daily Bloomberg index uploads and facilitate changes required by government-sponsored enterprises or market conditions.
- Manage payments of post-closing fees to attorneys, investors, and third parties, evaluating documentation for completeness and required signatures.
- Initiate, support, and enhance internal reporting and metrics tracking, including project performance and remediation activity.
- Review and analyze loan documents to ensure accurate loan data and make evidence-based recommendations.
- Collaborate with the loan servicing system vendor on system issues, version upgrades, modifications, and enhancements.
- Lead planning, testing, and implementation of new functionality and processes to streamline or automate manual tasks.
- Serve as a Loan Operations subject matter expert, provide excellent customer service, and clearly communicate complex results to teammates, borrowers, investor contacts, attorneys, and internal partners.
Benefits
- Comprehensive health, financial, and other benefits supporting total well-being.
- Eligibility to earn performance-based incentive compensation, which may include cash bonuses and/or long-term incentives.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
