Sr Advisory Solution Consultant

ServiceNow • Vienna, VA

1d

About The Position

ServiceNow is hiring a Sr Advisory Solution Consultant to support its Federal business across the Washington, DC region. Solution Consultants work with customers and prospects to demonstrate the value of the Armis platform through console demonstrations, proof-of-value deployments, and targeted training sessions. The role includes virtual and in-person customer engagement and support throughout the sales process and beyond. Travel is expected to average up to 40% of the time, though it can vary by region.

The position requires a BS degree in computer science, MIS, or equivalent experience, along with substantial technical and customer-facing experience. The role focuses on cyber security SaaS solutions and may involve networking, IoT, OT, IoMT, wireless technologies, Linux, virtualized environments, and utility scripting.

Requirements

• BS degree in computer science, MIS, or equivalent experience.
• At least 5 years of experience in technical positions, such as Sales Engineer, Pre-Sales Engineer, or Solutions Architect.
• At least 5 years of experience in customer-facing or customer-support positions.
• Solid understanding of networking concepts and technologies.
• Demonstrated track record of taking ownership of complex initiatives and producing successful outcomes.
• Experience closing complex cyber security SaaS solutions with enterprise customers and supporting Sales Account Executives and Regional Sales Managers.
• Willingness to travel up to 40% on average, with travel varying by region.

Nice To Haves

• Experience supporting a cyber security vendor.
• Knowledge of one or more of the following: IoT, OT, or IoMT.
• Knowledge of wireless technologies such as WLCs, Meraki, or Aruba.
• Knowledge of Linux operating systems.
• Knowledge of virtualized environments.
• Utility scripting knowledge, preferably Python.

Responsibilities

• Provide virtual and in-person technical demonstrations to prospects.
• Deploy proof-of-value installations.
• Lead technical training sessions based on proof-of-value findings.
• Support marketing activities, conferences, and speaking engagements.
• Address prospects' needs through effective verbal and written communication.
• Contribute individually while collaborating with and strengthening teammates in a team-oriented culture.
• Think critically across the sales process, customer support, troubleshooting, and development of new use cases for internal and external audiences.
• Develop prospect-facing documentation.
• Support Sales Account Executives and Regional Sales Managers in closing complex cyber security SaaS solutions with enterprise customers.

Benefits

• Health plans, including flexible spending accounts.
• 401(k) plan with company match.
• Employee stock purchase plan (ESPP).
• Matching donations.
• Flexible time away plan.
• Family leave programs.
• Equity, when applicable.
• Variable/incentive compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior