Sr. Administrative Business Partner - GEMS

Baker Tilly•Chicago, IL

About The Position

The Senior Administrative Business Partner – GEMS supports the firm’s Senior Managers and Directors by handling a range of administrative duties through the queue-based Global Engagement & Management Support (GEMS) model. The role calls for independent judgment and the ability to prioritize, organize, and manage a diverse workload in a fast-paced, virtual work environment. The successful candidate is flexible, proactive, and resourceful, and maintains confidentiality while providing a high level of customer service and responsiveness.

Requirements

High school diploma or GED required.
At least 1 year of relevant experience required.
Advanced organizational and priority-management skills.
Strong written and verbal communication skills, including effective communication with stakeholders and internal clients.
High discretion and confidentiality when handling client- and firm-sensitive information.
Advanced proficiency in Microsoft Office Suite, especially Outlook, Excel, and PowerPoint, and collaboration platforms such as Teams, SharePoint, and virtual meeting tools.
Executive presence and interpersonal maturity when interacting with leaders and internal stakeholders.
Project coordination capability, including managing multiple tasks and follow-ups through completion.
Operational discipline and systems-management skills, including work in a queue-based ticket platform (FIFO), knowledge assets, support SLAs, and process adherence.
Ability to work effectively in a matrixed and evolving organization while ensuring compliance with firm standards.
Strong judgment and situational awareness to determine when to escalate issues, reroute requests, or realign priorities.
Ability to work overtime as requested during peak seasons.

Nice To Haves

5 to 8 years of relevant experience preferred.
High school diploma preferred.

Responsibilities

Coordinate travel logistics, including booking flights, hotels, and other arrangements through the firm’s travel platform.
Prepare and submit expenses in compliance with firm policies; code and route invoices.
Assist with client engagement setup and support activities, including new client acceptance, client relationship management data entry, vendor and due-diligence forms, and electronic file coordination.
Draft, format, and finalize business correspondence, including proposals, engagement letters, and contracts.
Manage deadlines, including updating and monitoring tax due-date reporting.
Create and/or format PowerPoint presentations using firm-branded templates.
Provide CPE support by completing NASBA-required CPE paperwork for team learning.
Leverage internal networks and teams to manage workflow effectively.
Participate in onboarding new GEMS team members and ongoing team training.
Perform other duties and special projects as assigned.