Sr Administrative Assistant

Unum Group•Chattanooga, TN

About The Position

Provides high-level administrative support to a manager by conducting research, preparing statistical reports, responding to information requests, and performing routine administrative services for the manager and staff. The role proactively partners with the manager and may coordinate, train, and mentor other administrative staff. The Sr Administrative Assistant manages the manager’s time, travel, expenses, communications, and information flow; anticipates organizational needs; prepares meeting materials and business updates; and may serve as the manager’s liaison with the Board, customers, and others. The position may also coordinate special projects, maintain SharePoint or databases, support budget planning and tracking, help with performance management and talent planning, and handle confidential information. It supports the manager’s direct reports by helping resolve issues and making efficient use of the manager’s time. Unum describes itself as an organization committed to helping employees thrive and offers a portfolio of benefits and rewards. The salary range listed for the position is $45,600 to $86,200, with actual pay based on skills, geographical location, and experience.

Requirements

High school diploma or an associate or bachelor’s degree.
At least 6 years of administrative assistant experience.
In-depth PC skills, including Word, Excel, PowerPoint, and Outlook, plus aptitude for technology and internet research.
Excellent written and verbal communication skills and the ability to articulate information clearly.
Ability to build strong partnerships with internal management and staff at all levels, as well as external customers and vendors.
Strong customer service skills and the ability to exhibit the highest ethical standards.
Excellent organizational skills, attention to detail, and ability to multitask and handle competing priorities.
Interpersonal skills to handle sensitive and confidential situations with diplomacy and tact.
Presentation and analytical ability to gather data in an organized and efficient manner and produce reports or presentations.
Strong judgment, problem-solving, and decision-making skills, including the ability to manage multiple and shifting priorities.
Demonstrated project management abilities.

Responsibilities

Proactively manage the manager’s time, travel, and expenses, and anticipate needs based on organizational activity; may provide similar support for the manager’s direct reports.
Act as a liaison for or represent the manager with the Board, customers, and others.
Manage internal and external communications from and through the manager’s office.
Provide data and information for meetings and keep the manager informed about business issues.
Assemble reports using data from multiple sources and create researched, analyzed exhibits for presentations to internal and external audiences.
Manage assigned special projects, which may include coordinating work and status updates, coordinating communications, and managing SharePoint or databases.
Partner with the manager on annual budget planning and preparation, ongoing tracking and forecasting, and research into issues or discrepancies.
Gather information from appropriate individuals to explain budget variances and issues, and recommend resolutions.
May authorize payments for department expenses.
Support the manager with performance management, compensation, and talent planning.
Handle confidential information appropriately, including determining what information to provide to direct reports; understand timelines and ensure the manager is prepared.
Serve as a resource for the manager’s direct reports to help resolve issues and ensure effective, efficient use of the manager’s time.
Screen phone calls, voicemail, correspondence, materials, and requests directed to the manager.
Perform other duties as assigned.