Sr. Admin. Associate, Collections & Credit- Hybrid
About The Position
This position performs collection responsibilities according to established procedures for various types of customers. It contributes to the organization by improving cash flow, minimizing delinquencies, reducing Days Sales Outstanding, and limiting bad debt exposure. The position manages customer export billing requests and responses and involves extensive contact with customers, outside agencies, and internal departments regarding issues that affect payment. The role requires knowledge of multiple products, services, or business units. The position is based in Bloomingdale, Illinois and requires commuting to the office. UPS will not sponsor a visa for this position. Candidates must currently be in the same geographic location or be willing to relocate independently. The position is permanent.
Requirements
- Proficiency in the use of Microsoft Office products.
- Prior collections experience.
- Strong organizational and prioritization skills.
- Basic negotiation skills.
- Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.
Nice To Haves
- Bachelor’s degree or international equivalent.
- Bachelor’s degree or international equivalent in business or a related field.
- Experience handling objections and gaining commitment.
Responsibilities
- Provides excellent customer service.
- Responds to customer inquiries within the required service level agreement.
- Identifies, prioritizes, and resolves complex issues delaying payment.
- Develops, creates, and analyzes collection and accounts receivable reports.
- Updates customer and other stakeholder information using various software programs.
- Monitors and maintains assigned customer accounts.
- Submits recommendations to write off account balances.
- Manages customer export billing requests and responses.
Benefits
- Medical/prescription drug coverage
- Dental coverage
- Vision coverage
- Flexible Spending Account
- Health Savings Account
- Dependent Care Flexible Spending Account
- Basic and Supplemental Life Insurance and Accidental Death and Dismemberment
- Disability Income Protection Plan
- Employee Assistance Program
- 401(k) retirement program
- Vacation
- Paid holidays and personal time
- Paid sick and family and medical leave time as required by law
- Discounted Employee Stock Purchase Program
- Annual short-term and/or long-term incentive compensation programs, subject to applicable eligibility requirements
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
