Sr. Account Manager (Construction Technology – DEWALT)

Stanley Black & Decker • Towson, MD

12h • Remote

About The Position

The Sr. Account Manager is part of Stanley Black & Decker’s Power Tools Group – Construction Technology Software team and works remotely, with travel throughout the United States required at approximately 30%. The role grows existing client accounts by cross-selling and expanding software and hardware products, building customer relationships, conducting demonstrations, supporting implementations, and achieving quarterly and annual sales quotas. The position works closely with customers and internal teams, including Customer Support, Product Development, and Local Market Teams, to improve the customer experience and drive predictable sales cycles.

The account manager is responsible for larger client account matters, expansion sales, and handoffs of mature accounts from the Account Executive Team. They use Zoho as a CRM and planning tool, communicate successes and challenges, support new product launches, and share customer feedback with the product team. The role also serves as a technology expert for local market teams by teaching them about contractors’ needs, digital products, key buying features, purchasing processes, and opportunities to expand engagement across available Stanley Black & Decker brands.

Requirements

• At least 5 years of B2B SaaS sales experience, including at least 1 year in a closing role.
• Proficient with Microsoft Suite applications.
• Solid mechanical and technology skills, including troubleshooting experience.
• Ability to build relationships and work effectively with customers and internal teams.
• Experience with subscription sales and selling construction SaaS products.
• Ability to propose, demonstrate, value-sell, and close a sales cycle.
• Ability to develop cross-company relationships within an account base.
• Ability to gather account details and build a case for client expansion opportunities.
• Ability to manage sales and retention quotas.
• Experience with customer development.
• Proven track record of delivering positive results and a strong desire to win.
• Demonstrated time-management skills, ability to set priorities, and self-motivation.

Nice To Haves

• Bachelor’s or Associate degree in Engineering, Technology, or a business-related field.
• Experience using CRM solutions such as Zoho.
• Commercial jobsite and construction knowledge.

Responsibilities

• Develop new business with existing clients, identify areas for improvement, and meet sales quotas.
• Understand customer goals, challenges, timelines, budgets, and purchasing authority; create account strategies for assigned clients.
• Maintain close relationships with existing users and potential customers.
• Support customer implementation, ongoing field training, and support for software products such as Site Manager and Asset Tracking.
• Conduct sales demonstrations using presentation slides, live products, or recorded demos.
• Meet quarterly and annual quotas and activity standards, including calls, product introductions, training events, and demonstrations.
• Collaborate with Local Market Teams to follow up on leads and generate sales growth.
• Develop and execute sales plans with cross-functional partners to drive predictable sales cycles.
• Drive expansion sales to increase company-wide user counts.
• Serve as the lead point of contact for larger client account management matters.
• Manage handoffs of mature accounts from the Account Executive Team.
• Share customer feedback with the product team and help ensure new product launches are successfully communicated.
• Maintain and use Zoho as a CRM and planning tool.
• Communicate successes and failures in a timely manner to improve processes.
• Teach and mentor local market teams about contractors’ needs, digital products, critical product features, purchasing processes, and opportunities to expand engagement across Stanley Black & Decker brands.

Benefits

• Medical insurance
• Dental insurance
• Life insurance
• Vision insurance
• Wellness program
• Disability benefits
• 401(k)
• Employee Stock Purchase Plan
• Paid time off, including vacation, holidays, and personal days
• Tuition reimbursement
• Discounts on Stanley Black & Decker tools and products
• Discount programs for partner vendors
• Learning and development resources, including Lean Academy, Coursera, and online university

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed