Sr. Account Manager (Construction Technology – DEWALT)

Stanley Black & Decker, Inc.•Towson, MD

23h•$110,000 - $140,000•Remote

About The Position

The Sr. Account Manager is part of the Power Tools Group – Construction Technology Software team and works remotely, with travel throughout the United States expected 30% of the time. The role develops new business from existing clients through cross-selling and product expansion, manages customer accounts, demonstrates software and hardware products, and meets quarterly and annual sales quotas. The Account Manager partners with internal teams, including Customer Support and Product Development, to improve the customer experience and communicate customer feedback and product launches. The position includes customer implementation, field training, and ongoing support for construction technology software products. The role also serves as the lead contact for larger accounts, manages mature-account handoffs from the Account Executive Team, and mentors local market teams on contractors, digital products, purchasing processes, and opportunities to expand engagement across company brands. Zoho is used as a CRM and planning tool.

Requirements

At least 5 years of B2B SaaS sales experience, including at least 1 year in a closing role.
Proficiency with Microsoft Suite applications.
Solid mechanical and technology skills, including troubleshooting experience.
Ability to build relationships and work effectively with customers and internal teams.
Experience with subscription sales and selling construction SaaS products.
Ability to propose, demonstrate, value-sell, and close sales.
Ability to develop cross-company relationships within an account base.
Ability to gather account details and build a case for client expansion opportunities.
Ability to manage sales and retention quotas.
Experience with customer development.
Proven track record of positive results and a strong desire to win.
Demonstrated time-management skills, ability to set priorities, and self-motivation.

Nice To Haves

Bachelor’s or Associate degree in Engineering, Technology, or a business-related field.
Experience using CRM solutions such as Zoho.
Commercial jobsite and construction knowledge.

Responsibilities

Develop new business with existing clients and identify areas for improvement to meet sales quotas.
Understand customer goals, challenges, timelines, budgets, and authority, and create account strategies for assigned clients.
Maintain relationships with existing users and key potential customers.
Manage customer implementation, field training, and ongoing support for software products such as Site Manager and Asset Tracking.
Conduct presentations and product demonstrations, including live, recorded, and slide-based demos.
Meet quarterly and annual quotas and activity standards, including calls, new product introductions, training events, and demonstrations.
Collaborate with Local Market Teams to follow up on leads and generate sales growth.
Develop and execute sales plans with cross-functional partners to drive predictable sales cycles.
Drive the expansion sales cycle to increase company-wide user counts.
Serve as the lead point of contact for larger client account-management matters.
Manage handoffs of mature accounts from the Account Executive Team.
Communicate customer feedback to the product team and help ensure new product launches are communicated successfully.
Maintain and use Zoho as a CRM and planning tool, and communicate successes and failures promptly to improve processes.
Teach and mentor local market teams on contractors in the assigned specialty, their digital products and purchasing processes, critical product features, and ways to expand engagement across SBD brands.