Account Manager (Construction Technology - DEWALT)
About The Position
The Account Manager is part of Stanley Black & Decker’s Power Tools Group Construction Technology Software team and works remotely. The role develops business within existing accounts by cross-selling new products and expanding use of current products. It involves learning software and hardware products, delivering online and in-person demonstrations, supporting customer implementation and field training, and meeting quarterly and annual sales quotas. The Account Manager works with internal teams, including Customer Support and Product Development, to improve the customer experience and communicate customer feedback. The position manages customer relationships and expansion sales cycles, develops account strategies, supports product launches, and uses Zoho as a CRM and planning tool. The Account Manager also serves as a technology expert to local market teams, teaching them about contractors’ needs, product use, purchasing processes, and opportunities to expand engagement across company brands. The role is remote, preferably based in California or Arizona, and requires travel throughout the United States approximately 30% of the time.
Requirements
- At least 3 years of B2B SaaS sales experience, including at least 1 year in a closing role.
- Solid mechanical and technology skills, including troubleshooting experience.
- Ability to build relationships and work effectively with customers and internal teams.
- Experience with subscription sales and selling construction SaaS products.
- Ability to propose, demonstrate, value-sell, and close sales.
- Ability to develop cross-company relationships within an account base.
- Ability to gather account details and build a case for client expansion opportunities.
- Ability to manage sales and retention quotas.
- Experience with customer development.
- A proven record of positive results and a strong desire to win.
- Demonstrated time-management and prioritization skills, and self-motivation.
- Proficiency with Microsoft Suite applications.
Nice To Haves
- Bachelor’s or Associate degree in Engineering, Technology, or a business-related field.
- Experience using CRM solutions such as Salesforce.com.
- Commercial jobsite and construction knowledge.
- Based in California or Arizona.
Responsibilities
- Develop new business opportunities within existing clients and identify opportunities to meet sales quotas.
- Understand customer goals, challenges, timelines, budgets, and decision-making authority, and create account strategies.
- Maintain close relationships with existing users and key potential customers.
- Manage customer implementation and ongoing field training and support for software products, including DEWALT MSuite, Tool Connect, and Asset Tracking.
- Support sales demonstrations, including presentation slides, live product demonstrations, and recorded demonstrations.
- Meet quarterly and annual quotas and activity standards, including calls, new product introductions, training events, and product demonstrations.
- Collaborate with local market teams to follow up on leads and generate sales growth.
- Develop and execute sales plans with cross-functional partners to support predictable sales cycles.
- Drive expansion sales to increase user counts across client organizations.
- Serve as the lead point of contact for larger client account management matters.
- Manage handoffs of mature accounts from the Account Executive team.
- Share customer feedback with the product team and help ensure new product launches are communicated successfully.
- Maintain and use Zoho as a CRM and planning tool, and communicate successes and failures in a timely manner.
- Teach and mentor local market teams on contractor needs, digital product use, critical product features, purchasing processes, and ways to expand customer engagement across company brands.
Benefits
- Medical insurance
- Dental insurance
- Life insurance
- Vision insurance
- Wellness program
- Disability benefits
- 401(k)
- Employee Stock Purchase Plan
- Paid time off, including vacation, holidays, and personal days
- Tuition reimbursement
- Discounts on Stanley Black & Decker tools, products, and partner programs
- Learning and development resources, including Lean Academy, Coursera, and online university resources
- Career development opportunities across company brands and career paths
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
