SR Account Manager

PAM Transport • Wayne, IN

7d • Onsite

About The Position

Join us for an exciting opportunity to be part of a team that values your growth, fosters innovation, and encourages a positive work-life balance. PAM Transport was founded in Tontitown, Arkansas, in 1980 by Paul Allen Maestri as a 5 truck operation. In our 45+ years of being in business, we have become an international company with more than 2,000 trucks and 6,000 trailers. Our goal is to provide exceptional service to our customers and we believe that starts with having exceptional employees who are passionate about their work. Our culture is unique in that we offer the growth opportunities of a large company, but we still maintain that “small town feel” and community here at PAM. We are looking for a driven and hard-working leader who has exceptional ability to multitask, collaborate with a team, and communicate with customers effectively. This customer-facing role requires a strong commitment to delivering outstanding customer service while contributing operationally to help improve overall team performance and scorecard results.

Requirements

• Exceptional ability to multitask
• Collaborate with a team
• Communicate with customers effectively
• Strong commitment to delivering outstanding customer service
• Contributing operationally to help improve overall team performance and scorecard results

Responsibilities

• Providing logistic solutions to customers while building long-lasting relationships
• Maintain data integrity
• Interacts with customers to evaluate and assess steps to exceed expectations
• Communication, communication, communication
• Data entry from load building to appointment setting providing updates to the customer through their online
• Maximize operational potential for revenue and utilization growth
• SOP completion for all new customer &/or lanes on-boarded by Account Manager
• Lead in depth compliance calls with your team and internal leadership as well as track and trace booked loads
• Ability to be flexible to support all aspects of the operations across all shifts

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed