Sr. Account Manager

Uber Freight•Chicago, IL

17h•Hybrid

About The Position

The Senior Account Manager I role is a key strategic role responsible for driving customer success, overseeing complex accounts, and acting as a strategic partner between our customers, carriers, and internal operations teams. This role requires a proactive, self-motivated individual who thrives in a fast-paced, dynamic environment, adapts quickly to change, and consistently delivers solutions that align with customer and business goals. The Sr. AM will leverage strong industry knowledge, including market trends and spot bidding strategy, to drive growth and profitability while ensuring customers receive a best-in-class experience. They will also provide mentorship to team members, use data-driven insights to support decision-making (e.g., Tableau or similar analytics tools), and remain available for escalations beyond standard business hours when needed. This position is based in our Chicago office and follows a hybrid schedule, working in office Monday, Tuesday, and Thursday with flexibility on remaining weekdays.

Requirements

High School Diploma or GED Equivalent
At least 3 years of logistics, supply chain, account management or customer service experience in a customer-facing role.
Ability to work outside of traditional 8–5 hours when needed to support escalations.

Nice To Haves

Proven ability to manage complex accounts and resolve escalated issues/prior experience as an account manager.
Strong knowledge of transportation/logistics operations and industry trends.
Excellent communication and relationship-building skills across all levels of an organization.
High degree of adaptability, organization, and self-motivation.
Experience with Tableau or similar business intelligence/analytics platforms.
Demonstrated success with spot bidding and applying market knowledge to pricing strategy.
Leadership or mentorship experience within a team setting.
Advanced proficiency within the Google Suite

Responsibilities

Build, manage, and strengthen strategic relationships with key customer contacts across multiple levels and functions.
Serve as the primary point of escalation for complex issues, ensuring timely and effective resolution.
Monitor and analyze market trends to provide customers with competitive, data-driven pricing and spot bid strategies.
Use analytics tools (e.g., Tableau) to identify patterns, optimize account performance, and present insights to customers and leadership.
Drive customer retention and growth by proactively identifying opportunities, offering solutions, and aligning strategies with customer goals.
Oversee day-to-day operations for assigned accounts, ensuring compliance with service standards and regulatory requirements.
Coordinate with internal teams to manage escalations, after-hours requests, and time-sensitive shipments.
Provide mentorship and guidance to junior account managers to foster team development.
Manage multiple high-priority tasks simultaneously while maintaining strong organization and attention to detail.
Deliver on company KPIs and profitability targets through strategic account management.