Sr Account Manager

Skillsoft

About The Position

At Skillsoft, we believe skills fuel growth. Our mission is to empower every organization and every learner to turn constant change into continuous growth. As part of the team, your skills will help organizations understand what skills they have, what they need next, and how to apply them in ways that drive real performance and progress. Skillsoft is seeking an experienced, motivated, and successful Sr Account Manager to manage a portfolio of new and existing accounts. In this role, you will have the opportunity to achieve annual certification in the use of Skillsoft methodologies, models, and tools used to drive acquisition, value realization, renewals, and growth. We are seeking someone who thrives when exceeding goals for new business, revenue retention, growth, and customer satisfaction.

Requirements

8+ years of experience in sales, account management, customer success, and/or customer renewals.
Demonstrated experience with new business, renewal and upgrade forecasting, quoting, opportunity management, pricing, and contracting.
Experience in managing customer relationships in a B2B environment.
Proficient in Salesforce, Microsoft Office Suite and experience using tools to conduct virtual client meetings and presentations.
Strong relationship-building and consulting skills with a formal understanding of Solution/Consultative Selling.
Must possess formal understanding of the stages involved in a sales cycle and how to leverage each stage to advance the sale.
Ability to work with cross-functional departments and roles to manage all aspects of the customer life cycle.
Excellent ability in analyzing opportunities for cross-sell and upsell potential within existing books of business.
Proven ability to prospect and manage a designated territory to maximize revenue growth.
Ability to manage multiple relationships within an organization
Operates with a sense of urgency and has a positive, winning attitude.
Excellent written / verbal communication skills to interact with all levels of leadership.

Nice To Haves

Sales experience in a technology-oriented field
Familiarity with MEDDPIC is preferred.

Responsibilities

Exceed quarterly and annual targets for acquisition, retention and growth including quota, GRR, NRR, cross-sell, and upsell for assigned accounts.
Consult with economic buyers, champions, and other stakeholders to understand the customer’s workforce upskilling and reskilling needs, business challenges, and key goals.
Drive growth: Consistently deliver top-line revenue through new customer acquisition, surpassing quota targets and securing high-value mid-market wins.
Prospect relentlessly: Build and maintain a robust pipeline, targeting Fortune 1000 and mid-market organizations.
Consult at the executive level: Partner with senior decision makers to identify pain points and present Skillsoft’s Content and Platform as transformative solutions for their organization.
Develop and execute account strategies aligned with customer workforce transformation needs and utilizing key customer and industry data points.
Establish strong customer partnerships spanning the lifecycle (e.g., acquisition, onboarding, adoption, expansion, renewal) and leverage internal resources appropriately to meet customer needs.
Generate, update, and close new business, renewal and expansion opportunities to ensure forecast accuracy and meet targets.
Provide guidance, tools, resources, best practices, and business reviews across multiple Skillsoft products and solutions, ensuring each customer achieves value realization, leading to renewal and expansion.
Meet all requirements related to CRM hygiene including account health, account plans, close plans, activities, contacts, communications records, NPS, etc.
Manage renewal timelines effectively including reassessing needs, issuing prompt and accurate quotes, responses, and proposals, and executing contracts.
Achieve annual certification in the use of Skillsoft methodologies, models, and tools used to drive value realization, renewals, and growth.