Sr. Account Manager

MERGE•Chicago, IL

7h•Hybrid

About The Position

At MERGE, we are Built Different. We are a marketing and technology agency purpose-built for the intersection of health and wellness—where human impact matters most. By weaving storytelling through technology, we move beyond traditional engagement to Whole Human Marketing. This approach recognizes that humans are multidimensional and complex, and uses AI to ensure every brand interaction feels natural, contextual, and relevant. This commitment to human-first innovation is what brings us together and propels us forward. We are united by our North Star: to unite people and brands to empower healthier, happier lives. Emerge to the Top of Your Career. At MERGE, we strive to create a superior work experience where talented and ambitious people grow. An experience that encourages people to think higher and feel deeper. An experience where people engage their minds and hearts to do the best work of their careers. As our Sr. Account Manager, you will oversee and lead all account management processes. You will monitor, direct, and motivate day-to-day interactions between the account team and clients, actively nurturing strong relationships with existing and possible clients. This role combines strategic and hands-on experience by delivering engaging, passionate outstanding ideas and work. You will work closely with the account team to drive tactical projects through the agency and meet delivery requirements/deadlines. You will also act as a senior solution-oriented manager who thrives on developing lasting relationships between the client and agency teams. This position involves consistent client contact and operates at a high level in all aspects of account management.

Requirements

3-5 years of account management experience within an advertising environment
Bachelor’s degree or equivalent experience
Experience with multi-channel campaigns, with a strong digital experience (CRM/Website), as well as media
Ability to evaluate competitive communications across categories, consumer, product, cultural trends, etc.
Willingness to roll up your sleeves in a highly collaborative environment
Advanced client management skills, especially as it relates to setting and managing client expectations
Superior professional communication and presentation skills
Commitment to the client, attention to detail, and strong problem-solving ability

Nice To Haves

Experience with Veeva PromoMats is a plus

Responsibilities

Provide strategic leadership for the Account Management team
Responsible for creating relationships with senior clients to facilitate the overall needs of the client and agency
Utilize experience to identify additional business needs and implement solutions
Incorporate senior staff from account management with other departments as project objectives or issues warrant
Manage and grow a team as a mentor and trusted advisor to account team
Maintains working knowledge of MERGE’s solutions and resources and recognizes/acts upon opportunities.