Sr. Account Manager

Quizlet • New York, NY

11d • Hybrid

About The Position

Quizlet is hiring a Senior Account Manager for its Ads Sales Team, which develops advertising solutions for large brand advertisers and helps keep Quizlet free for millions of users. The team connects advertisers with Gen Z, young professionals, students, and teachers through creative ad programs, strategic data insights, and customer service.

The Senior Account Manager owns the strategy and end-to-end execution of a portfolio of complex, high-value campaigns, including standard media and custom programs such as study challenges, sweepstakes, sponsored emails, on-site modals, and app takeovers. This person serves as the day-to-day lead for clients and agencies and partners with Account Executives, Ad Operations, Marketing, Product, Design, Legal, and Finance to launch campaigns on time, achieve client KPIs, ensure full delivery, resolve issues, and turn campaign results into future opportunities. The role also contributes to improving team processes and testing and sharing useful AI tools.

This is a hybrid position based in Quizlet’s New York office. Employees are asked to work from the office at least two days a week, on Wednesday and Thursday. The role is eligible for bonus payments.

Requirements

• At least 4 years of experience in digital media account management or campaign management, ideally at a premium publisher, ad agency, or ad tech company.
• Experience owning complex, high-value campaigns end to end, ideally including custom or sponsorship programs.
• Hands-on experience with Google Ad Manager or a similar ad server, Salesforce, and third-party ad serving and measurement, including CM360/DCM, brand lift, and verification.
• Strong analytical skills, including working with and reconciling spreadsheet data and turning it into clear recommendations.
• Confident, polished written and verbal client communication, including handling difficult conversations about delivery or performance.
• Familiarity with direct-sold and programmatic guaranteed (PG) deal structures.
• Excellent organization and follow-through across many moving parts and tight deadlines.
• Proactive ownership mindset, including anticipating problems and bringing solutions.

Nice To Haves

• Experience running sweepstakes, contests, or promotions for brand partners.
• Experience working with large holding-company agencies, such as Omnicom, WPP, or Publicis, on reporting and billing.
• Experience using AI tools such as Claude or ChatGPT to speed up reporting or analysis.
• Experience advertising to Gen Z, students, or other youth audiences, including awareness of related brand safety and policy considerations.

Responsibilities

• Own end-to-end execution of a portfolio of key accounts, from kickoff through wrap, with accountability for timely launches, pacing, performance against client KPIs, and full delivery.
• Serve as the day-to-day contact for clients and agencies, responding promptly and addressing campaign issues.
• Lead first-to-market custom programs, coordinating Marketing, Design, Product, and Legal, and develop repeatable processes for future programs.
• Partner with Ad Operations to traffic and launch campaigns, monitor pacing, reconcile first- and third-party data, troubleshoot live issues, and keep delivery on track.
• Manage third-party measurement and reporting requirements, including brand lift studies, measurement vendor tags, and agency reporting templates.
• Analyze campaign performance and create midpoint and wrap-up reports that explain results and drivers and recommend next steps for clients.
• Share campaign insights with Sales and Sales Enablement to inform proposals, media plans, renewals, and upsell opportunities.
• Partner with Finance on monthly revenue recognition and billing, reconciling delivery and resolving billing discrepancies with agencies.
• Keep Account Executives informed about campaign issues, risks, and opportunities, and flag delivery risks early with proposed solutions.
• Test AI tools, adapt to new tools, and share effective uses with the team.
• Bring initiative to improving how the team works.

Benefits

• Role is eligible for bonus payments.
• 20 vacation days.
• Competitive health, dental, and vision insurance; employee PPO coverage is 100% and dependent PPO coverage is 75%.
• Employer-sponsored 401(k) plan with company match.
• Access to LinkedIn Learning and other professional growth resources.
• Paid Family Leave.
• FSA and HSA.
• Commuter benefits.
• Wellness benefits.
• 40 hours of annual paid time off for volunteer programs of choice.
• Employees are encouraged to collaborate with their manager and team to create a healthy work-life balance.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed