Sr. Account Manager

24 Hour Fitness • , CA

4h

About The Position

The Sr. Account Manager, Corporate Partnerships owns the enterprise tier of the Corporate Group Sales account portfolio and serves as the primary relationship owner for the largest corporate accounts. The role is accountable for retention, renewals, re-sign performance, and driving ongoing EFT Set Up through activation planning with club leadership. It also serves as the single point of intake for licensed in-club partnership requests, including Swim School and basketball licensees, shepherding requests from qualification through executed agreement and maintaining records of active agreements and expiration dates. This is the department’s senior individual contributor account-management role and provides support to the Account Manager on complex accounts and escalations.

The position manages enterprise client relationships and renewal cycles; builds activation and marketing plans with club leadership and marketing; reviews account performance and recommends program changes; qualifies and coordinates licensed partnership agreements with Legal and internal stakeholders; maintains Salesforce records and agreement registers; reports portfolio KPIs; and coordinates partner compliance, billing, reporting, and issue resolution. Travel of up to 25% is required for client meetings, club visits, and business reviews, potentially including occasional air or overnight travel.

Requirements

• High school diploma or GED equivalent.
• At least 5 years of experience in account management, business-to-business sales, partnership management, customer success, or a related field, including direct responsibility for renewals or contract cycles.
• Demonstrated ownership of a client portfolio with accountability for retention and renewal outcomes.
• Strong organizational and project management skills, including the ability to manage multiple agreements and renewal cycles through completion.
• Excellent interpersonal skills and professional verbal and written communication, including communication with C-level clients.
• Strong attention to detail when reviewing contract terms, pricing, and effective dates.
• Ability to coordinate with Legal, Finance, Marketing, and club operations.
• Demonstrated problem-solving and analytical skills, including interpreting account performance data and acting on it.
• Ability to manage multiple assignments independently and set priorities.
• Proficiency in Microsoft Office.
• Ability to operate standard business equipment.
• Ability to work extended hours and outside normal business hours as necessary.
• Ability to interact extensively with clients by phone, video conference, and in person.
• Ability to travel up to 25% for client meetings, club visits, and business reviews; travel may include occasional air or overnight travel.

Nice To Haves

• Working knowledge of Salesforce CRM.
• Experience coordinating contract or agreement processes with a legal team.
• Experience managing licensee, franchise, vendor, or third-party operator relationships.
• Bachelor’s degree in business, marketing, communications, or a related field.
• Experience in the retail or fitness industry.
• 24 Hour Fitness club experience; preferred but not required.
• Prior experience managing enterprise or key accounts.

Responsibilities

• Own a portfolio of the highest-value corporate accounts as the primary relationship owner for benefits managers, corporate wellness managers, and other client contacts.
• Achieve assigned retention and re-sign targets, proactively managing pending re-signs to prevent accounts from lapsing.
• Build and execute annual activation and marketing plans with club leadership and the marketing team to drive EFT Set Up and revenue.
• Conduct business reviews with key accounts, present enrollment performance, and recommend program changes when participation is below expectations.
• Maintain knowledge of assigned accounts, including contract terms, pricing, eligible population, and enrollment history.
• Manage the full renewal cycle by tracking expirations, initiating renewal conversations, confirming pricing against the current rate card, and securing signatures.
• Identify accounts eligible to upgrade from non-paying or discount-only arrangements to Sponsored or Company Paid programs, and lead those upgrade conversations.
• Escalate at-risk accounts to the Director, Corporate Group Sales with a documented save plan.
• Serve as the intake point for licensed in-club partnership requests, including requests involving Swim School operators and existing non-real-estate in-club licensees.
• Qualify partnership requests against club suitability, available space, and current partnership terms.
• Route requests to Legal for agreement drafting and review, coordinate redlines, and track agreements through execution.
• Maintain a register of active licensed partnership agreements, including operator, club, effective date, fee or revenue-share structure, and expiration date; initiate renewals ahead of expiration.
• Partner with club and above-club leadership on licensee compliance with agreed standards and escalate unresolved issues to the Director, Corporate Group Sales.
• Serve as the ongoing relationship contact for licensed partners and coordinate internally on billing, reporting, and issue resolution.
• Maintain timely and accurate Salesforce records of account activity, renewal stages, agreement status, and client communications.
• Monitor and report portfolio KPIs, including retention rate, re-sign volume, and EFT Set Up against budget.
• Support the Account Manager on complex accounts, escalations, and renewal strategy.
• Attend and contribute to required Corporate Group Sales team meetings and perform other duties assigned by the Director, Corporate Group Sales.
• Travel up to 25% for client meetings, club visits, and business reviews, with occasional air or overnight travel possible.

Benefits

• Paid time off.
• Medical coverage.
• Dental coverage.
• 401(k) with match for qualifying positions.
• Free gym membership.
• Discounts on products and personal training.
• Employee Resource Groups and opportunities to participate in community events in person and virtually.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED