Sr Account Manager, Banking

Northern Trust • Oakbrook Terrace, IL

1d

About The Position

The Sr Account Manager, Banking serves as an initial contact for complex inquiries about banking products and services and supports the creation and implementation of banking solutions, including treasury management, for new and existing wealth management clients. The role assists bankers with account administration, business development, client presentations, and initial due diligence for credit opportunities, including gathering financial statements, industry research, feasibility analysis, and other information needed to assess loans. It liaises with the National Credit Center during credit underwriting and coordinates with client service teams on transaction processing, credit documentation, account information, and servicing events.

The position coordinates deposit-related processing, oversees client servicing action plans, supports relationship servicing teams handling highly complex wealth management relationships, and works with clients and internal and external partners to resolve inquiries and implement service changes. It also identifies service and process improvements, communicates account status and document requests to clients, and maintains working knowledge of loan agreements, financial statements, and other materials needed to monitor client relationships.

Requirements

• Knowledge of banking products and services.
• Knowledge of internal banking functions.
• Analytical, problem-solving, and organizational skills.
• Applicants must be authorized to work in the U.S. without needing employment-based visa sponsorship now or in the future.

Nice To Haves

• Five or more years of experience, or equivalent, in financial servicing or accounting fields with a client servicing background.

Responsibilities

• Act as the initial contact for complex client or partner inquiries about banking products and services.
• Assist with creating and implementing complex banking solutions, including treasury management, for new and existing wealth management clients.
• Assist bankers with account administration, business development, client presentations, and due diligence for credit opportunities.
• Gather financial statements, industry research, basic feasibility analysis, and other credit information needed to assess loans.
• Liaise with the National Credit Center at the start of and throughout the credit underwriting process.
• Coordinate daily client transaction activity and processing with CSST, including fees, payments, and borrowing.
• Resolve inquiries and obtain documentation required for credit underwriting, monitoring, and credit file maintenance.
• Request and ensure systems information is up to date, and execute client servicing events in coordination with clients and internal and external partners.
• Coordinate deposit-related transaction processing with CSST, including account opening, exception clearing, and overdrafts.
• Oversee client servicing action plans and coordinate execution and follow-up with team members across disciplines.
• Serve as a resource for the relationship servicing team on highly complex wealth management relationships.
• Understand the needs behind client service requests and communicate them to service partners.
• Obtain information from partners and clients to facilitate service changes.
• Identify service efficiency enhancements, process improvements, and service delivery improvements.
• Communicate regularly with clients about account setup or status, past-due loans, document requests, and other information.
• Develop and maintain working knowledge of loan agreements, financial statements, and other documentation required to monitor client relationships.

Benefits

• Retirement benefits, including a 401(k) and pension.
• Health and welfare benefits, including medical, dental, vision, spending accounts, and disability benefits.
• Paid time off.
• Parental and caregiver leave.
• Life and accident insurance.
• Other voluntary and well-being benefits.
• Discretionary bonus program that may include an equity component.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed