Account Manager, GFO Banking

Northern Trust•Chicago, IL

3d•$67,500 - $111,500

About The Position

The Account Manager supports Global Family & Private Investment Offices (GFO) clients within Northern Trust’s Wealth Management division. GFO serves ultra-high-net-worth individuals and families with more than $200 million in investable assets, as well as their charities and foundations. The team provides a personal, high-touch service with discretion and may coordinate a broad range of services, including asset servicing, fiduciary services, fund administration, investment management, and banking and credit. The Account Manager coordinates banking, custody, fiduciary, and investment administration for Wealth Management clients. The role identifies client needs, resolves inquiries, coordinates account and service setup, monitors client reporting, and serves as a main liaison for the client service team and supporting partner areas. It also identifies service efficiencies and process improvements. Banking support includes helping bankers, relationship managers, and account managers with daily client banking needs; processing client transactions; supporting complex banking structures and treasury management services; directing account and service setup; and coordinating with operating areas to ensure accurate processing and resolve inquiries. Custody support includes coordinating account administration and daily client requests, maintaining communication with clients, vendors, and internal service teams, ensuring required documentation is received and maintained, keeping procedures for assigned relationships, supporting relationship development and client meetings, and ensuring accurate fee setup and review. The role handles complex activities with significant client, financial, or internal business impact. The successful candidate is expected to work effectively both independently and as part of a team, facilitate discussions and decisions, and refer more complex problems to managers or experts as appropriate.

Requirements

Knowledge of trust or banking products and services, typically acquired through related work experience, to support client and administrative needs.
Organizational and time-management skills to monitor a consistent flow of requests in a daily deadline-driven, time-critical environment.
Excellent verbal and written communication skills.
Critical-thinking, analytical, and problem-solving skills to identify and resolve client inquiries.
Client-servicing experience and a proven work record.
Ability to work effectively as a team member and independently.
Ability to carry out complex activities with significant financial, client, or internal business impact.

Nice To Haves

A college or university degree.
Two to five years of relevant experience in trust or banking operations.

Responsibilities

Coordinate banking, custody, fiduciary, and investment administration for Wealth Management clients.
Identify client needs, resolve client inquiries, coordinate account service setup, and monitor client reporting.
Serve as a main liaison for the client service team and coordinate with partner areas supporting client requirements.
Identify service efficiencies and process improvements.
Support daily client banking needs and act as the banking contact for the service team.
Process client transactions, including complex loan pricing communications, loan borrowings and payments, and requests for funds under established lines of credit.
Assist with creating and implementing complex banking structures, including treasury management services.
Direct setup of client accounts and services, stay informed about new products and services, and respond to client inquiries.
Work with operating-area partners to ensure accurate processing, resolve issues, and research client inquiries.
Coordinate account administration, including activities related to asset servicing, trust administration, banking, investment managers, or consultants.
Coordinate daily execution of client requests and regularly communicate progress to clients, vendors, and the internal service team.
Work with relationship managers to ensure required documentation is received and maintained.
Maintain documented procedures for assigned client relationships, including special procedures.
Work with relationship managers to identify additional business, prepare for client meetings, and coordinate the service team.
Ensure accurate setup and review of fees.
Complete administrative functions and special projects as needed or requested.