Account Manager, GFO Banking

Northern Trust • Chicago, IL

2d

About The Position

The Account Manager supports Global Family & Private Investment Offices (GFO) clients within Wealth Management, coordinating banking, custody, fiduciary, and investment-administration services. GFO serves ultra-high-net-worth individuals and families, their charities, and foundations, providing a personal, high-touch approach and discretion. The role identifies client needs, resolves inquiries, coordinates account-service setup, monitors reporting, and acts as a key liaison between clients and internal partner areas. It also seeks service efficiencies and process improvements.

For banking support, the Account Manager works with bankers, relationship managers, and account managers on daily banking needs across products and services. This includes processing client transactions, supporting complex loan activity and treasury-management structures, directing account and service setup, and coordinating with operating partners to ensure accurate processing and resolve issues. For custody support, the role coordinates account administration and daily client requests, maintains client-specific procedures and documentation, supports relationship managers with business development and client meetings, and ensures accurate fee setup and review.

The position involves complex activities with significant financial, client, or internal business impact. The successful candidate is expected to work effectively both independently and as part of a team, facilitate discussions and decisions, and refer more complex problems to managers or experts as appropriate.

Requirements

• Knowledge of trust or banking products and services, usually acquired through related work experience.
• Organizational and time-management skills to monitor a consistent flow of requests in a daily-deadline, time-critical environment.
• Excellent verbal and written communication skills.
• Critical-thinking, analytical, and problem-solving skills to identify and resolve client inquiries.
• Client-servicing experience and a proven work record.

Nice To Haves

• College or university degree.
• Two to five years of relevant experience in trust or banking operations.

Responsibilities

• Coordinate banking, custody, fiduciary, and investment-administration services for Wealth Management clients.
• Identify client needs, resolve client inquiries, coordinate account-service setup, and monitor client reporting.
• Serve as a liaison for the client service team and coordinate with internal partner areas supporting client requirements.
• Identify service efficiencies and process improvements.
• Support daily client banking needs across banking products and services in coordination with bankers, relationship managers, and account managers.
• Process client transactions, including complex loan pricing communications, loan borrowings and payments, and requests for funds under established lines of credit.
• Assist in creating and implementing complex banking structures, including treasury-management services.
• Direct the setup of client accounts and services, and keep informed about products and services to respond to inquiries and assist in selling services.
• Coordinate with operating partners to ensure accurate processing, resolve issues, and research client inquiries.
• Coordinate account administration, which may include asset servicing, trust administration, banking, investment-manager, or consultant activities.
• Coordinate daily client requests and regularly communicate progress to clients, vendors, and the internal service team.
• Work with relationship managers to obtain and maintain required documentation.
• Maintain documented internal procedures for assigned client relationships, including special procedures.
• Work with relationship managers to develop or identify additional business, prepare for client meetings, and coordinate the service team.
• Ensure accurate setup and review of fees.
• Complete administrative functions and special projects as needed or requested.

Benefits

• Retirement benefits, including 401(k) and pension.
• Health and welfare benefits, including medical, dental, vision, spending accounts, and disability benefits.
• Paid time off.
• Parental and caregiver leave.
• Life and accident insurance.
• Other voluntary and well-being benefits.
• Discretionary bonus program that may include an equity component.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level