Sportsbook Writer - Part-Time

Plainridge Park Casino • Plainville, MA

11h

About The Position

The Sportsbook Writer fosters a fun environment and serves as a gracious host to guests and co-workers. The role handles race and sports wagers, including writing, verifying, and paying tickets; maintaining an accurate cash bank; and balancing and reconciling transactions for the assigned shift. The Sportsbook Writer explains wagering rules, betting lines, odds, and procedures to guests, keeps teller stations stocked and clean, and provides customer service in accordance with company standards. The position also supports regulatory compliance, including currency transaction, Title 31, and casino money-laundering and suspicious-activity reporting requirements. The role requires maintaining property knowledge and confidentiality, escalating guest concerns or suspicious activity to leadership, and performing other job-related duties as requested. Some duties may fall outside the employee’s normal job duties.

Requirements

• Must be at least 21 years of age.
• High school diploma or GED required.
• One month of related racing or gaming experience, or an equivalent combination of education and experience.
• Cash handling experience required.
• Working knowledge of wagering and sports operations.
• Must be able to obtain a Massachusetts Gaming License.
• Outgoing, energetic, and enthusiastic attitude; enjoys hosting others and initiating conversations with guests to create a fun environment.
• Ability to maintain a professional, neat, and well-groomed appearance in accordance with department and company standards.
• Ability to perform arithmetic with whole numbers, common fractions, and decimals; compute rates, ratios, and percentages; and draw and interpret bar graphs.
• Ability to work in a high-volume environment.
• Ability to present information effectively and respond to questions from managers, clients, customers, and the public.
• Ability to interact with guests, staff, and colleagues and resolve problems and conflicts diplomatically and tactfully.
• Physical mobility, with reasonable accommodations, including the ability to push, pull, carry, and lift up to 25 pounds, and to push, pull, reach, bend, twist, stoop, stack, crouch, kneel, and balance in varying work areas, including confined spaces.

Responsibilities

• Foster a fun environment and act as a gracious host to guests and co-workers.
• Promote a positive influence in the community and participate in company-sponsored events.
• Keep a daily balance sheet of transaction amounts and counts.
• Write, verify, and pay race and sports wager tickets according to established guidelines.
• Maintain an accurate cash bank, accept payments, and provide correct change when necessary.
• Stock Race & Sports Book Teller stations with supplies and keep stations neat and clean.
• Pay winning tickets accurately according to established guidelines.
• Maintain and reconcile the shift bank according to variance policy.
• Explain wagering rules, betting lines, odds, and procedures to guests.
• Support and demonstrate superior customer service according to department and company standards and programs.
• Comply with currency transaction, Title 31, money laundering, and Suspicious Activity Reporting for Casinos (SARC) requirements.
• Notify leadership of escalated or recurring guest issues and concerns, and apparent suspicious activity.
• Maintain knowledge of property information.
• Ensure regulatory compliance within the area of responsibility and report potential issues to management.
• Maintain strict confidentiality in departmental and company matters.
• Perform other job-related duties as requested and adhere to company policies and procedures.

Benefits

• Wellness programs supporting financial, physical, and mental well-being.
• Day-one medical coverage (may vary by position).
• 401(k) matching (may vary by position).
• Annual performance bonus (may vary by position).
• Paid time off earned according to local policy, increasing with length of employment.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED