Sportsbook Ticket Writer

Caesars Entertainment•Baltimore, MD

22h•Onsite

About The Position

This role involves writing tickets, processing cash winning tickets, and handling customer inquiries and disputes. The Sportsbook Ticket Writer is responsible for counting cash at the start and end of each shift, ensuring all customers feel welcome, and engaging in friendly conversations. The position requires a commitment to compliance with Gaming Control Board reporting requirements, including supporting MTL paperwork when necessary. Adherence to the Uniform Policy and maintaining a professional appearance are essential. The role also involves anticipating customer needs, reporting issues affecting the customer experience, and undertaking additional tasks as requested to support sportsbook operations.

Requirements

Must be at least 21 years of age
Genuinely interested in working with and helping customers
Excellent communication skills
Prefer working as part of a team
Well-presented, polite, tactful and friendly
Numerate, lively and quick-thinking
Resolve complaints and difficult situations in a calm and patient manner
Enjoy promoting products and services confidently
Gather and act on customer feedback effectively
Prioritize quick, effective speed of service
High standards, initiative, pro-activity and professionalism
Flexible to perform different tasks and follow procedures correctly
Full of drive and enthusiasm for your own development
Must be able to stand for extended periods of time
Must be able to lift, pull or push 25 lbs.
Must be able write for extended periods of time
Must be able to twist, bend or reach with no significant boundaries
This position may be exposed to a smoke-filled environment

Responsibilities

Writes tickets and processes cash winning tickets
Handles customer questions and disputes
Counts cash at the beginning and end of each shift
Ensure all customers, whether regular or infrequent, are made to feel welcome at all times
Carry out engaging conversations and provide friendly service to customers
Show patience with customers who do not wager regularly; take the time to explain how wagering works
Committed to working in a compliant environment in the Sportsbook at all times and adhere to Gaming Control Board reporting requirements
Calls for MTL support when writing bets requiring MTL paperwork
Adhere to Uniform Policy and ensures good standard of personal presentation at all times
Anticipate and act on the needs of the customer, seek and respond to feedback
Ensure all issues effecting the customer experience in the sports book are reported promptly
Undertake additional tasks contributing to the operations of the sports book, as requested