Sportsbook Ticket Writer (Part Time
About The Position
This is a part-time position for a Sportsbook Ticket Writer. The role involves writing tickets, processing cash winning tickets, and handling customer inquiries and disputes. A key aspect of the job is providing excellent customer service, making all customers feel welcome, engaging in conversations, and offering friendly service. Special attention should be given to customers who do not wager regularly, with patience and clear explanations of how wagering works. The position requires adherence to a compliant environment within the Sportsbook, including Gaming Control Board reporting requirements. The role also involves calling for MTL support when necessary for paperwork, maintaining a good personal presentation according to the Uniform Policy, and anticipating customer needs. Prompt reporting of any issues affecting customer experience is also expected, along with undertaking additional tasks as requested to support sportsbook operations.
Requirements
- Ability to write tickets and process cash winning tickets
- Ability to handle customer questions and disputes
- Ability to count cash accurately at the beginning and end of each shift
- Commitment to working in a compliant environment and adhering to Gaming Control Board reporting requirements
- Ability to call for MTL support when writing bets requiring MTL paperwork
- Adherence to Uniform Policy and good standard of personal presentation
Nice To Haves
- Engaging conversation skills
- Friendly service orientation
- Patience with customers unfamiliar with wagering
- Ability to explain wagering processes clearly
- Anticipating customer needs
- Seeking and responding to customer feedback
- Prompt reporting of customer experience issues
Responsibilities
- Writes tickets and processes cash winning tickets
- Handles customer questions and disputes
- Counts cash at the beginning and end of each shift
- Ensure all customers, whether regular or infrequent, are made to feel welcome at all times
- Carry out engaging conversations and provide friendly service to customers
- Show patience with customers who do not wager regularly; take the time to explain how wagering works
- Committed to working in a compliant environment in the Sportsbook at all times and adhere to Gaming Control Board reporting requirements
- Calls for MTL support when writing bets requiring MTL paperwork
- Adhere to Uniform Policy and ensures good standard of personal presentation at all times
- Anticipate and act on the needs of the customer, seek and respond to feedback
- Ensure all issues affecting customer experience in the sports book are reported promptly
- Undertake additional tasks contributing to the operations of the sports book, as requested
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
