Sportsbook Ticket Writer
About The Position
This role involves writing tickets, processing cash winning tickets, and handling customer inquiries and disputes. The ideal candidate will be committed to providing excellent customer service, ensuring all patrons feel welcome and valued. This includes engaging in friendly conversations, patiently explaining wagering processes to new customers, and maintaining a compliant work environment according to Gaming Control Board reporting requirements. The position also requires adherence to uniform policies, prompt reporting of customer experience issues, and undertaking additional tasks as needed to support sportsbook operations.
Requirements
- Must be at least 21 years of age
- Genuinely interested in working with and helping customers
- Excellent communication skills
- Prefer working as part of a team
- Well-presented, polite, tactful and friendly
- Numerate, lively and quick-thinking
- Able to resolve complaints and difficult situations in a calm and patient manner
- Enjoys promoting products and services confidently
- Able to gather and act on customer feedback effectively
- Prioritizes quick, effective speed of service
- High standards, initiative, pro-activity and professionalism
- Flexible to perform different tasks and follow procedures correctly
- Full of drive and enthusiasm for own development
Responsibilities
- Writes tickets and processes cash winning tickets
- Handles customer questions and disputes
- Counts cash at the beginning and end of each shift
- Ensures all customers are made to feel welcome at all times
- Carries out engaging conversations and provides friendly service to customers
- Shows patience with customers who do not wager regularly and explains how wagering works
- Works in a compliant environment and adheres to Gaming Control Board reporting requirements
- Calls for MTL support when writing bets requiring MTL paperwork
- Adheres to Uniform Policy and ensures good standard of personal presentation
- Anticipates and acts on the needs of the customer, seeks and responds to feedback
- Ensures all issues affecting the customer experience in the sports book are reported promptly
- Undertakes additional tasks contributing to the operations of the sports book, as requested
Benefits
- PTO
- 401(k)
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Disability Insurance
- Holiday Pay
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
