About The Position

The Sportsbook Ticket Writer accurately processes customer wagers and payouts while providing excellent customer service in a fast-paced sportsbook environment. The role involves correctly entering bets, issuing and verifying tickets, and handling financial transactions precisely. The position provides customer assistance and contributes to a welcoming environment built on respect, teamwork, and personalized attention.

Requirements

  • At least 6 months of cash-handling experience.
  • Strong math and accuracy skills; must pass a math assessment.
  • Interest in sports and horse racing.
  • Excellent customer service and communication abilities.
  • Ability to work flexible shifts, including weekends and holidays.
  • Team-oriented, with a professional appearance.
  • Must qualify for and maintain a gaming license.
  • Ability to stand or sit for extended periods in a fast-paced setting.
  • Comfortable working in a noisy, busy, and sometimes smoky environment.
  • Ability to operate computer terminals and handle repetitive transactions.
  • Must maintain focus and composure under pressure.

Responsibilities

  • Accept and process sports bets, enter wager details, and issue tickets.
  • Verify, grade, and redeem winning tickets.
  • Handle cash transactions accurately and maintain a balanced cash bank.
  • Assist customers by explaining wagering options and sportsbook procedures.
  • Address customer questions and resolve concerns promptly.
  • Maintain betting displays and keep the workspace clean and organized.
  • Follow company policies, regulatory requirements, and attendance standards.
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