Sportsbook Supervisor

Margaritaville Resort Casino•Bossier City, LA

2d•Onsite

About The Position

This role involves overseeing sportsbook operations, providing support to Sports Book Ticket Writers, and ensuring compliance with all relevant policies, procedures, and regulations. The supervisor will manage cash handling, customer service, and team performance, while also maintaining knowledge of property information and promoting safety awareness.

Requirements

Minimum six (6) months of cash-handling experience
High school diploma or equivalent GED
Effectively communicate in English, both oral and written forms
Must be at least 21 years old
Ability to work as a part of a team in a high-stress and high-volume environment
Ability to work in and adapt to a dynamic and frequently changing environment
Ability to adhere to and execute established department policies and procedures
Working knowledge of sports
Proficient cash-handling skills
Ability to work under pressure while being able to pay attention to details
Basic math skills to calculate winnings based on odds
Basic computer skills
Excellent customer service skills

Nice To Haves

Previous experience in race and sportsbook preferred
Previous experience in a similar resort environment preferred

Responsibilities

Write, verify, and make payments on tickets for sports wagers in accordance with department policy and procedures and ensures compliance to applicable jurisdictional gaming statues and regulations.
Maintain a cash bank for his/her shift, responsible for accepting payment and making correct change when necessary.
Stock Sports book Writer/Cashier's stations with adequate supplies; keeps all stations neat and clean.
Write Sports tickets in an accurate and timely manner.
Make payments on winning tickets in an accurate and timely manner; verify tickets and payoffs.
Maintain and reconcile bank for assigned shift, following established cash-handling policies and procedures.
Explain wagering rules, including betting lines and odds, and procedures to guests.
Ensure compliance with currency transaction requirements, Title 31, and money laundering and Suspicious Activity Reporting for Casinos (SAR) requirements.
Provide information and assistance to customers in a friendly, courteous manner to ensure the delivery of guest service. Offer information on activities, etc., and direct guests for further information as necessary.
Create and enter player tracking cards.
Notify management of escalated or prevalent guest issues/concerns and any apparent suspicious activity.
Perform other job-related duties as requested.
Maintains strict confidentiality in all departmental and company matters.
Leads the Sports Book operations and provides oversight and support to the Sports Book Ticket Writers.
Monitor and supervise Sports Book team for adherence to company policies, procedures, Title 31 and minimum internal control standards, and applicable jurisdiction regulations and laws.
Close out ticket writers at the end of their shifts, ensuring that all money and supporting documentation has been accounted for and secured appropriately.
Verifying cash drawers, complete reports, rate casino customer activity, and monitor sports book for suspicious activity.
Prepare and stock all the daily sports sheets.
Approves and denies wagers from guests as permitted.
Updates and maintains all customer sheets.
Monitors all monies being wagered and updates the betting odds according to policy.
Handles guest disputes quickly and effectively within the level of their authority.
Assists with training, developing, measuring performance, disciplining, and/or scheduling employees.
Promotes safety awareness to minimize work related injuries.
Maintains knowledge of property information.