Server, Sportsbook

Churchill Downs Incorporated•Village of Waterloo, NY

1d•$14 - $15•Onsite

About The Position

The Server is responsible to provide a level of service which is gracious, kind, and warm that creates a sense of fondness that is Old-World Hospitality and Charm for the casino guests. The Server will maintain a high standard of cleanliness according to the food service sanitation codes. The position will have extensive menu knowledge, take guest orders, anticipate their needs, deliver the orders, and tender payment. Focus on departmental goals of - Consistency, Quality and Sense of Urgency.

Requirements

Must have ability to accurately calculate figures and amounts and perform mathematical functions applicable to business needs
Interpret and follow through on a variety of instructions furnished in written, oral, diagram or schedule form
Resolve problems and conflicts in a diplomatic and tactful manner
Be flexible to work all shifts including holidays, nights, weekend hours and overtime as business needs dictate
Be physically mobile with reasonable accommodations including ability to push, pull, carry, and lift up to 40 lbs.
Ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces
Work will be performed in a fast-paced, high-volume Food and Beverage operation
Must be a minimum of 18 years of age.
High school diploma or equivalent required.
Ability to read, analyze, interpret, and comprehend technical procedures, government regulations, business periodicals, instructions, and correspondence/memos, author reports, business correspondence and procedure manuals.
Attention to detail and accuracy.
Maintain confidential information.
Work requires teamwork with other staff members.

Nice To Haves

Previous casino-industry experience is not required, but a friendly, positive attitude is.
Prior food or beverage service experience preferred.
Minimum of 2 years working in an upscale, high-volume establishment.

Responsibilities

Prompt, efficient, and friendly quality service of drinks ordered
Proper input of each order into the POS system
Complies with alcohol awareness training
Practice all alcohol awareness policies and procedures
Prepares set-ups and properly garnishes drinks
Responsible for retrieving used glasses
Responsible for proper balance of server bank where applicable
Be punctual to pre-shift meeting with a positive attitude and openly participate
Consistently provide an exciting environment and World Class Service by delivering Old-World Hospitality with Old-World Charm as well as live the casino core values
Comply with department standards, guidelines, and objectives to include adherence to all Food Service and Sanitation, OSHA, Hazcom standards and guidelines
Provide consistent high quality beverage service to all casino and lounge guests by adhering to sequence of service standards completely and correctly and utilize "upselling" techniques
Operate the Point-of-Sale System according to training provided
Knowledge and understanding of menus in their entirety
Clean as you go, clean spills immediately
Responsible for using chemicals as prescribed and responsibly
Ensure that all chemicals are in properly labeled containers
Adhere to the 5S Principles of ensuring that items are “Sorted”, “Set in Order”, “Systematically Cleaned”, “Standardized”, and “Sustained”
Conduct himself/herself in a gracious, kind, and warm manner that creates a sense of fondness, as well as professional, courteous, and responsive manner, which reflects positively on the company and its core values
Deliver service according to the standards set by Management
Present a neat and professional appearance
Working knowledge and experience with Infogenesis
Perform other duties as may be assigned by department and/or company management