Sportsbook Supervisor

Caesars Entertainment•Elgin, IL

7d•Onsite

About The Position

A Sportsbook Supervisor will oversee the day-to-day activities of the sportsbook, ensuring efficient operations and a high level of guest service. This role involves supervising, training, and mentoring sportsbook ticket writers, addressing and resolving guest issues, and ensuring compliance with all regulatory and company policies. The supervisor will monitor the ticket-writing process for accuracy, assist with daily reporting and financial transactions, and help manage team schedules. Additionally, the role supports promotional activities and provides feedback for operational improvements.

Requirements

Must be able to use a computer and relevant software for job-related tasks.
Proven ability to lead, train, and motivate a team in a fast-paced environment.
Strong communication and problem-solving skills, with a focus on delivering exceptional guest service.
Ability to handle transactions and record-keeping with high accuracy.
A solid understanding of sports betting types, odds, and sportsbook technology.
Familiarity with gaming regulations and compliance requirements.
Willingness to work a flexible schedule, including nights, weekends, and holidays.
Responsibility for understanding and adhering to all company and gaming compliance requirements.
Must be 21 years of age or older.
Must be able to obtain & maintain an active Illinois Gaming License.
Must be able to perform basic mathematical functions and pass math assessment.
Excellent guest service and communication skills.
Ability to read, write and speak English.
Always display a high level of confidentiality and integrity.
Capacity to work well with others and handle stressful situations with ease.
Possess effective learning skills.

Nice To Haves

Prior experience in sportsbook operations or a similar role within the gaming industry preferred.

Responsibilities

Oversee the day-to-day activities of the sportsbook, ensuring efficient operations and a high level of guest service.
Supervise, train, and mentor sportsbook ticket writers, ensuring they adhere to policies and provide excellent customer service.
Address and resolve any guest issues or disputes promptly and professionally, maintaining a positive guest experience.
Ensure that sportsbook operations comply with all regulatory and company policies, including gaming laws and anti-money laundering protocols.
Monitor the ticket-writing process to ensure accuracy in bets, payouts, and record-keeping.
Assist with daily reporting, handle financial transactions, and maintain accurate records of bets placed and payouts made.
Assist in creating and managing team schedules to ensure adequate coverage during peak and off-peak hours.
Support sportsbook promotional activities, special events, and marketing initiatives to drive business growth.
Provide feedback to management on operational improvements and contribute ideas to enhance the guest experience.