Sportsbook Supervisor - Full Time - (Northfield)

Caesars Sportsbook • Northfield, IL

1d • Onsite

About The Position

William Hill, America's leading sports book provider, has an immediate opening at its sports book. This role is for a full-time position. The supervisor will be the face of the retail operation, providing a high level of customer service to both regulars and novice bettors to ensure everyone feels welcome. The supervisor will also act as an expert in the menu of sports betting options, advising and answering customer questions to help them make informed, responsible decisions with their sports wagering.

Requirements

• Ability to motivate, lead, and mentor staff members
• Strong communication skills, both written and verbal
• Professional appearance and demeanor
• Self-starter attitude who shows initiative
• Committed to delivering a high level of customer service
• Must be able to stand for extended periods of time
• Must be able to lift, pull or push 25 lbs
• Must be able to write for extended periods of time
• Must be able to twist, bend or reach with no significant boundaries

Nice To Haves

• Prior work experience in a sports book is highly preferred
• This position may be exposed to a smoke filled environment

Responsibilities

• Help the Book Manager become aware of operational information that will help to maximize the profitability of the sports book
• Manage the operational cost of the sports book, with a focus on labor costs and inventory management/control
• Hold regular meetings with sports book leadership to develop strategic initiatives in the promotion of the sports book
• Mentor employees to help them become better ticket writers
• Drive and motivate the staff to deliver a high level of customer service to both regular customers and novice bettors
• Handle escalated customer complaints/issues as needed
• Ensure that the sports book staff is operating in a manner that follows all company and state gaming agency rules and regulations

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed