Sportsbook Supervisor - Full Time - (Grand Sierra Resort)

Caesars Entertainment • Reno, NV

1d

About The Position

Reporting to the District Manager, the Sportsbook Supervisor is the face of the retail sports book operation and provides a high level of customer service to regular customers and novice bettors. The supervisor is an expert in sports betting options and advises customers, answers questions, and supports informed, responsible wagering decisions.

The role supports the Book Manager by sharing operational information that can maximize profitability, managing operating costs with a focus on labor and inventory, and working with sports book leadership on promotional strategy. The supervisor mentors and motivates employees, handles escalated customer issues, and ensures staff follow company and state gaming agency rules and regulations.

Requirements

• Must be 21 years of age or older.
• Must be able to pass a background check.
• Must be able to obtain a gaming license from the Gaming Control Board and other jurisdictions if necessary.
• Proficient in written and verbal English.
• Flexible to work various shifts, weekends, and holidays.
• Understand and adhere to all company and Gaming Control Board compliance requirements.
• Obtain an Employer Identification Number (EIN).
• Ability to motivate, lead, and mentor staff members.
• Strong written and verbal communication skills.
• Professional appearance and demeanor.
• Self-starter attitude and initiative.
• Must be able to stand for extended periods.
• Must be able to lift, pull, or push 25 pounds.
• Must be able to write for extended periods.
• Must be able to twist, bend, or reach without significant boundaries.

Responsibilities

• Help the Book Manager identify operational information that can maximize sports book profitability.
• Manage sports book operating costs, focusing on labor costs and inventory management and control.
• Hold regular meetings with sports book leadership to develop strategic initiatives for promoting the sports book.
• Mentor employees to help them become better ticket writers.
• Drive and motivate staff to deliver a high level of customer service to regular customers and novice bettors.
• Handle escalated customer complaints and issues as needed.
• Ensure sports book staff operate in accordance with company and state gaming agency rules and regulations.
• Advise customers about sports betting options and answer questions to support informed, responsible wagering decisions.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed