Sportsbook Supervisor - Full Time - (Grand Sierra Resort)

Caesars Entertainment • Reno, NV

12h

About The Position

Reporting to the District Manager, the Sportsbook Supervisor is the face of the retail operation and provides a high level of customer service to regular customers and novice bettors, helping everyone feel welcome. As an expert in the sports betting options offered, the supervisor advises customers and answers questions so they can make informed, responsible wagering decisions. The role also supports the Book Manager with operational information, manages operating costs, helps develop promotional initiatives, mentors staff, handles escalated customer issues, and ensures operations comply with company and state gaming agency rules and regulations.

Requirements

• Must be 21 years of age or older.
• Must be able to pass a background check.
• Must be able to obtain a gaming license from the Gaming Control Board and other jurisdictions if necessary.
• Must be proficient in spoken and written English.
• Must be flexible to work various shifts, weekends, and holidays.
• Must understand and adhere to company and Gaming Control Board compliance requirements.
• Must obtain an Employer Identification Number (EIN).
• Ability to motivate, lead, and mentor staff members.
• Strong written and verbal communication skills.
• Professional appearance and demeanor.
• Self-starter attitude and initiative.
• Must be able to stand for extended periods.
• Must be able to lift, pull, or push 25 pounds.
• Must be able to write for extended periods.
• Must be able to twist, bend, or reach without significant limitation.

Responsibilities

• Help the Book Manager stay informed about operational matters that can maximize sportsbook profitability.
• Manage sportsbook operating costs, with a focus on labor costs and inventory management and control.
• Hold regular meetings with sportsbook leadership to develop strategic initiatives for promoting the sportsbook.
• Mentor employees to help them become better ticket writers.
• Motivate staff to provide a high level of customer service to regular customers and novice bettors.
• Handle escalated customer complaints and issues as needed.
• Ensure sportsbook staff operate in accordance with company and state gaming agency rules and regulations.
• Advise customers about sports betting options and answer questions to support informed, responsible wagering decisions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed