Sportsbook Supervisor

Caesars Entertainment • Danville, VA

6h • Onsite

About The Position

Oversee the day-to-day activities of the sportsbook, ensuring efficient operations and a high level of guest service. This role involves supervising, training, and mentoring sportsbook ticket writers, addressing guest issues, and ensuring compliance with all regulatory and company policies. The supervisor will also monitor the ticket-writing process, assist with reporting and financial transactions, manage team schedules, support promotional activities, and provide feedback for operational improvements.

Requirements

• Experience in a supervisory role within a sportsbook or similar gaming environment.
• Strong understanding of sportsbook operations, including betting procedures, payouts, and record-keeping.
• Knowledge of gaming laws and anti-money laundering protocols.
• Excellent customer service and conflict resolution skills.
• Proficiency in handling financial transactions and maintaining accurate records.
• Ability to create and manage team schedules.
• Strong communication and interpersonal skills.
• Ability to work flexible hours, including nights, weekends, and holidays as needed.

Nice To Haves

• Experience with specific sportsbook software or platforms.
• Bilingual abilities.
• Additional certifications in gaming or compliance.

Responsibilities

• Oversee the day-to-day activities of the sportsbook, ensuring efficient operations and a high level of guest service.
• Supervise, train, and mentor sportsbook ticket writers, ensuring they adhere to policies and provide excellent customer service.
• Address and resolve any guest issues or disputes promptly and professionally, maintaining a positive guest experience.
• Ensure that sportsbook operations comply with all regulatory and company policies, including gaming laws and anti-money laundering protocols.
• Monitor the ticket-writing process to ensure accuracy in bets, payouts, and record-keeping.
• Assist with daily reporting, handle financial transactions, and maintain accurate records of bets placed and payouts made.
• Assist in creating and managing team schedules to ensure adequate coverage during peak and off-peak hours.
• Support sportsbook promotional activities, special events, and marketing initiatives to drive business growth.
• Provide feedback to management on operational improvements and contribute ideas to enhance the guest experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed