Sportsbook Shift Supervisor
About The Position
Boyd Gaming Corporation is a successful gaming company in the United States and one of the premier casino entertainment companies. This role oversees the daily operations of the Race and Sports Book, ensuring smooth and effective functioning. The position involves verifying compliance with gaming regulations, managing transactions, operating betting terminals and systems, and supervising personnel. The ideal candidate will maintain records, handle guest feedback, manage supplies, and approve payoffs. This is a key role in maintaining the operational integrity and customer satisfaction of the Race & Sports Book.
Requirements
- Must be at least 21 years of age.
- Must have two (2) years of experience working in Race & Sports.
- Must have high school diploma or equivalent.
- Must have excellent communication, customer service, and interpersonal skills.
- Must be able to obtain/maintain any necessary certifications and/or licenses as required by local gaming regulations.
- Ability to operate Stadium computer software system.
Responsibilities
- Oversee that daily operations of the Race and Sports Book run smoothly and effectively.
- Verify compliance with Title 31 and Reg. 22, log transactions that fall under state reporting thresholds.
- Ensure that employees perform services and transactions in accordance with Company policies and gaming regulations.
- Fully understand and ability to operate betting terminals, as well as Race & Sports betting system.
- Set schedule and maintain TV channels for Race & Sports book as well as control TV’s throughout casino.
- Supervise Race & Sports personnel and administer discipline up to and including discharge.
- Coach and offer guidance to team members.
- Maintain written records and documents of shift transactions, gaming regulations, personnel actions, etc.
- Reporting safety and maintenance issues within a timely manner before end of shift.
- Handle guest comments and complaints in a timely manner in accordance with Company policies.
- Assuring Race & Sports book is properly equipped by monitoring supply stock and ordering of supplies.
- Approve winning payoffs over specified limits.
- Other duties as assigned by management.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
