SPORTSBOOK MANAGER
About The Position
Under the direction of the GM of Casino Operations, this role supervises, administers, and coordinates all Sportsbook operations. The position involves managing daily activities, assisting the General Manager of Gaming Operations in overseeing sports betting and ensuring compliance with gaming regulations, performing mathematical operations for odds-making and line movement, and completing casino paperwork. The manager will also oversee supervisory staff and ticket writers, train team members, ensure the department has necessary supplies, and independently resolve guest/team member issues with good fiscal and business judgment. Key Performance Indicators (KPIs) are used to measure success and will be discussed during performance reviews.
Requirements
- Must be able to speak, read, write and understand English.
- Ability to manage, coordinate, direct, and assign work.
- Ability to work independently and exercise good judgment in handling a variety of situations.
- Excellent Guest service skills.
- Excellent verbal and written communication skills.
- Ability to respond calmly when handling guests needs.
- Ability to develop and implement policies and procedures.
- Ability to assist in administering a departmental budget.
- Comprehensive understanding of odds-making and sports betting practices and procedures.
- Knowledge of Casino operations, Tribal, federal and state reporting requirements.
- Must be able to obtain and maintain the required STGC Gaming License.
- Will require a pre-employment and random drug screening.
Responsibilities
- Manages the sportsbook daily activities.
- Assists the General Manager of Gaming Operations in the oversight of sports betting and ensures compliance with federal and state gaming regulations.
- Performs mathematical operations quickly and accurately within the application of odds-making and line movement.
- Assists the General Manager of Gaming Operations with the completion of casino paperwork and correspondence.
- Manages, monitors, and tutors supervisory staff and ticket writers as they write and pay tickets.
- Assists the department director in accomplishing staff results by training Team Members; communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining Team Members; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards.
- Ensures the department has all the needed supplies for day-to-day operations.
- Acts independently to resolve Guest/Team Member issues, exercising good fiscal and business judgment.
- Performs other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
