Sportsbook Supervisor

Hollywood Casino St. Louis • Maryland Heights, MO

2d • Onsite

About The Position

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.
We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.
Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.
Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.
WE LOVE OUR WORK.
What does Hollywood Casino & Hotel have to offer?
Day 1 medical, dental, & vision benefits!
Uber benefit for nearby metro stops.
Recognition programs with cash rewards, gift cards, & more.
Tuition Reimbursement, Lindenwood University Discounts, & Diversity Scholarship for Team Member’s children.

Requirements

• Must be at least 21 years of age
• Minimum of two (2) years of experience in a high-volume, cash-handling customer service role
• Strong verbal and written communication skills in English.
• Ability to lead and motivate a team in a dynamic, fast-paced environment.

Nice To Haves

• supervisory experience preferred
• Familiarity with sportsbook operations and betting terminology is a plus.

Responsibilities

• Supervise Sportsbook team members to ensure adherence to company policies, Title 31 and Suspicious Activity Reporting for Casinos (SAR) requirements, internal control standards, and applicable gaming regulations.
• Monitor sportsbook activity for suspicious behavior and ensure accurate reporting.
• Reconcile cash drawers and close out Sportsbook Representatives at the end of their shifts, ensuring all funds and documentation are secure and properly accounted for.
• Assist in departmental budgeting processes, provide recommendations, and support budget compliance initiatives.
• Collaborate with the Sportsbook Manager to implement strategies focused on guest service, comping, revenue generation, and expense control.
• Recommend operational improvements as needed.
• Support team member engagement by addressing feedback, concerns, and suggestions in partnership with the department Manager.
• Prepare and distribute daily sports sheets and ensure station readiness.
• Provide guests with clear explanations of wagering rules, betting lines, and odds.
• Escalate guest concerns and suspicious activity to leadership as appropriate.
• Approve or deny wagers within authorized limits.
• Maintain and update customer sheets and betting odds in accordance with policy.
• Resolve guest disputes promptly and professionally within scope of authority.
• Assist with employee training, development, performance evaluation, discipline, and scheduling.
• Promote a culture of safety and awareness to reduce workplace injuries.
• Maintain up-to-date knowledge of property amenities and offerings.
• Support team development and training initiatives.
• Evaluating employee performance and providing constructive feedback.
• Recommending staffing and scheduling adjustments to meet operational needs.
• Managing workflow and work procedures.
• Providing input on employee coaching, recognition, and disciplinary actions.

Benefits

• Day 1 medical, dental, & vision benefits!
• Uber benefit for nearby metro stops.
• Recognition programs with cash rewards, gift cards, & more.
• Tuition Reimbursement, Lindenwood University Discounts, & Diversity Scholarship for Team Member’s children.
• wellness programs designed to support our team members' financial, physical, and mental well-being.
• 401(k) matching
• annual performance bonus
• Paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed