SPORTSBOOK SERVER

Hollywood Casino at Greektown • Detroit, MI

9h

About The Position

The Sportsbook Server provides food and beverage service in a fast-paced environment serving guests with diverse interests grounded in Barstool culture. The role includes describing menu items and specials, taking and communicating orders, suggesting and upselling items, monitoring tables, handling guest checks and payments, and helping maintain clean, stocked, and safe work areas. Servers also support room functions by cleaning and resetting tables and assisting other servers.

The position requires professional, engaging interactions with guests about college and professional sports, sports wagering, and the Barstool brand, including its terminology, talent, social media, apps, and podcasts. Team members are expected to promote friendly competition while addressing guest behavior appropriately and escalating concerns to a supervisor. The work environment can involve varying levels of noise, crowds, and smoke, depending on customer volume.

Requirements

• Ability to read, write, and communicate verbally and in writing in English.
• Basic math skills.
• Point-of-sale and cash or credit handling experience.
• Knowledge of college and professional sports, sporting trends, prominent athletes, common sports language, and teams.
• Knowledge of the Barstool brand, including social media, apps, and podcasts.
• Ability to communicate effectively and professionally with guests and employees at all levels.
• Ability to move effectively and efficiently throughout all work areas.
• Ability to stand and walk while carrying a serving tray weighing up to 25 pounds throughout an 8-hour shift.
• Ability to engage guests in sports, sports wagering, and Barstool-related topics; team members may sometimes participate in a promotional video or podcast.
• Ability to work harmoniously and cooperatively with guests, staff, vendors, organizations, Barstool brand representatives, and online influencers.
• Knowledge of cocktail ingredients and proper mixing and pouring techniques, as well as beer styles, taste profiles, and breweries.
• Ability to handle checks and cash according to standard operating procedures.
• Ability to understand and retain knowledge of menu items, ingredients, pricing, service standards, sports and sports betting language, and protocols.
• Ability to maintain a safe and clean working environment.

Responsibilities

• Describe menu specials and items.
• Assist other servers to provide the best possible service.
• Perform necessary sidework.
• Handle guest checks according to internal policy and standard operating procedures.
• Ensure safety, cleanliness, and customer satisfaction.
• Wear the proper uniform and name tag.
• Serve food and beverages with proper garnishes.
• Monitor all tables in the assigned station.
• Operate a cash register or POS system, ring up the correct amount, provide correct change, and account for cash, charge, and complimentary sales according to established procedures.
• Support room functions by cleaning and resetting tables and menus, folding napkins, and handing out customer comment cards as required.
• Alert management promptly to intoxicated, unruly, or disruptive guests and strictly enforce the minimum age policy.
• Maintain a clean and stocked workstation in accordance with health and safety guidelines.
• Describe and upsell or suggest specials and menu items; document and understand food and drink orders and communicate them effectively to the kitchen and servers.
• Engage guests in conversations about college and professional sports, sports wagering, and the Barstool brand, including teams, rankings, schedules, trades, drafts, trivia, trends, and culture.
• Assist and direct guests to Barstool terminology, on-air talent, social media, apps, and podcasts associated with the brand and guest experience.
• Interact professionally and in a fun manner, encourage friendly competition, and escalate concerns about customer behavior to a supervisor.
• Perform other assigned duties.

Benefits

• Wellness programs designed to support team members' financial, physical, and mental well-being.
• Day-one medical coverage may be available, depending on position.
• 401(k) matching may be available, depending on position.
• Annual performance bonus may be available, depending on position.
• Paid time off earned according to local policy and increasing with length of employment.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed