SPORTSBOOK/KENO SUPERVISOR

Tamaya Enterprises Inc. d•Santa Ana Pueblo, NM

6h•Onsite

About The Position

This position is responsible for monitoring guests and employees during sports and keno wagering, ensuring friendly and professional guest interactions, and managing transactions. The role involves educating team members on rules and procedures, accurately inputting betting information, verifying winning tickets, and handling cash. The supervisor must adhere to all gaming regulations and company policies, manage and train Sportsbook staff, monitor betting activity to protect assets, and ensure compliance with federal regulations for currency transaction reporting. Additionally, the role involves settling customer disputes, performing administrative duties, and potentially assisting with Sportsbook Writer tasks. The supervisor is also responsible for calculating winnings and performing other assigned duties.

Requirements

Associate Degree or four years’ experience in a similar position with a minimum of two years Sportsbook or similar casino experience may be substituted.
Supervisory experience preferred.
Excellent interpersonal, customer service, and communication skills.
Bi-lingual and multi-cultural experience preferred.
Computer proficiency with Microsoft Word and Excel software.
A smartphone capable of running company applications and communication systems is required.
All employees are required to proficiently use a smartphone for company applications, email, and text.
Must be able to obtain and maintain a Pueblo of Santa Ana Gaming Regulatory Commission key gaming license.
Maintains a strict level of confidentiality regarding company information.
Strong numerical or statistical aptitude.
Strong mathematical skills.
Proven ability to provide outstanding customer service.
Pleasant, polite manner for dealing with the public as well as staff.
Good customer service, verbal and written communication skills.
Display strong verbal and written communication skills.
Proven ability to handle conflict situations.
Proven ability to multi-task in a high energy, customer-oriented environment.
Strong knowledge of major American and international sports including teams, players, and statistical performance.

Nice To Haves

Preference is given to qualified Santa Ana Tribal Members.

Responsibilities

Monitor guests and employees during sports and keno wagering.
Greet guests in a friendly, courteous, and professional manner.
Monitor customer transactions.
Educate Team Members and players on proper rules and procedures.
Input betting information correctly into the computer.
Verify winning tickets for guests.
Accept money and give tickets and change to guests.
Maintain and update betting sheets.
Adhere to gaming commission regulations, company and departmental policy, and applicable tribal, state, and federal laws.
Ensure all cash handling and exchange procedures are followed.
Motivate and manage a culturally diverse Sportsbook staff.
Train Sportsbook Writer/Cashiers and evaluate job performance.
Monitor betting activity, protect the Sportsbook tills, the playing public, and the casino’s assets.
Initiate and supervise Sportsbook bets and resulting pay outs.
Assure proper completion of currency transaction reporting paperwork, as required by federal regulation (Title 31), for the Sportsbook Department.
Rate Sportsbook customer play and identify high dollar action.
Settle customer disputes at the Sportsbook desk.
Perform basic administrative duties as assigned by the Sportsbook Shift Manager and Director of Table Games.
May assume Sportsbook Writer duties, as necessary.
Calculate winnings to verify payment made by desk staff.
Perform other duties as assigned.