SPORTSBOOK/KENO WRITER
About The Position
The Sportsbook/Keno Writer is responsible for processing various types of sports or keno wagers and handling cashiering duties while providing excellent service to guests. The role emphasizes core values such as treating co-workers with dignity and respect, demonstrating dependability by being punctual and prepared, honesty, accepting constructive criticism, and maintaining professionalism with both co-workers and guests. Employees are expected to seek clarification from supervisors when unsure about information, policies, or procedures.
Requirements
- Preference to qualified Santa Ana Tribal members
- Must have a working knowledge of all sports and be able to intelligibly discuss sporting events with guests
- High school diploma or GED required
- Ability to work weekends, holidays and overtime as needed by operations
- Six months to one-year experience in a customer service environment
- Professional appearance
- A smartphone capable of running company applications and communication systems is required
- All employees are required to proficiently use a smartphone for company applications, email, and text
- Must be able to obtain and maintain a SASCH Key Gaming License
- Good guest service, verbal and written communication skills
- Ability to clearly communicate conflict situations to supervisory personnel
- Must be able to compute payouts rapidly and for extended periods of time
Nice To Haves
- Bi-lingual and multi-cultural experience preferred
Responsibilities
- Greets guests in a friendly, professional and welcoming manner
- Notifies direct supervisor of any irregularities to maintain security of their area and casino
- Educates players on the proper rules and procedures
- Imputes betting information correctly into computer
- Verifies winning tickets for guests
- Maintains and verifies a cash bank
- Accepts money and gives ticket and change to guests
- Maintains and updates the betting sheets
- Maintains a clean and neat playing area for the guest
- Adheres to gaming commission regulations, company and departmental policy, applicable tribal, state and federal laws
- Follows all cash handling and exchange procedures provided for accuracy and thoroughness
- Remains current on federal currency reporting requirements (Title 31) as it relates to player activity
- Follows the Santa Ana Star Casino Hotel core values
- Performs other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
