Specimen Processing Supervisor

Quest Diagnostics•Tampa, FL

2d•$52,800 - $95,200•Onsite

About The Position

The Specimen Processing Supervisor oversees daily operations within the Specimen Processing department, which may include Specimen Processing, Test in Question/Problem Resolution, and Imaging/Microfilming. The role is responsible for compliance training, employee training, departmental quality, productivity, and maintaining a safe, ergonomically sound, professional work environment. The supervisor must understand all departmental functions and work with technical departments and other stakeholders to resolve issues and support continuous improvement. The position is based in Tampa, Florida, and is scheduled Monday through Friday from 11:00 AM to 7:30 PM. The listed pay range starts at $58,656 per year. The role may involve extended hours to meet business requirements.

Requirements

Internal candidates must have at least two years in a Group Leader or related role.
PC skills and proficiency with Microsoft Office applications.
Excellent leadership, organization, communication, and interpersonal skills, including the ability to interact effectively with internal and external customers.
Ability to monitor and provide a safe work environment, prepare incident reports, and implement preventative measures.
Professional manner at all times.
Ability to adjust the schedule to meet business requirements, which may include extended hours.
Works in a biohazard environment and practices good safety habits.
Ability to handle multiple tasks in a production environment.
Mental alertness and high energy required to perform the job appropriately.

Nice To Haves

Five years of laboratory experience; medical or production background preferred.
Previous people leadership experience preferred.
Associate degree preferred.
Knowledge of systems tools such as COGNOS, Oracle, EMPower, and Kronos.

Responsibilities

Oversee daily department operations, which may include Imaging/Microfilming, Test in Question, and some Problem Resolution Client Service functions.
Oversee departmental safety, ergonomics, maintenance, and cleanliness, including upgrades and repairs.
Develop and implement Specimen Processing Standard Operating Procedures in accordance with Quest Diagnostics guidelines.
Review the Specimen Processing Standard Operating Procedure Manual twice a year, ensure compliance, and identify needed revisions or additional procedures.
Where applicable, ensure Federal, State, and local licensure requirements are met in coordination with QA and Medical Director offices.
Ensure documentation is complete and reviewed as required for internal and external inspections or audits.
Ensure employees follow compliance guidelines, complete competency testing, receive adequate training, and meet annual competency requirements.
Monitor incoming workflow from Logistics and make changes as needed to ensure technical departments receive an adequate supply of specimens.
May supervise packing and shipping specimens to other laboratories in accordance with IATA regulations.
Ensure specimens sent to other facilities meet integrity criteria for accurate and timely results.
Monitor special handling of Jeopardized Clients, Hospital Clients, and Vital Specimens to prevent mishandling of specimens or patient requisitions.
Lead employee relations, scheduling, onboarding, team meetings, coaching, and performance management.
Establish and motivate a participative work environment that encourages employee involvement.
Communicate essential information to departmental staff in a timely manner through appropriate channels.
May track or enter employee time and attendance.
Prepare month-end reports.
Investigate, resolve, and respond appropriately and promptly to internal and external customer issues.
Prepare employee schedules and maintain adequate departmental coverage.
Oversee and ensure adequate departmental supply inventory.
Ensure continuous process improvement and standardization initiatives are implemented by established deadlines.
Participate in interviewing, selecting, and hiring employees.
Coach, develop, supervise, and plan succession for staff.
Monitor employee performance, provide corrective action and counseling as needed, and prepare and administer annual performance reviews.
Assist in meeting departmental fiscal responsibilities, including cost containment, overtime management, standardization initiatives, and capital expenditure needs assessments.
Participate in Quest Management System and Process Improvement Teams or other initiatives to meet business objectives.
Organize and lead projects within the workgroup and with cross-functional groups.
Meet deadlines assigned by the manager.
Work effectively with technical departments to resolve problems, gain cooperation, and foster continuous improvement.
Perform other duties as assigned.

Benefits

Day 1 medical, supplemental health, dental, and vision coverage for full-time employees who work 30 or more hours.
Well-being programs.
Annual no-cost Blueprint for Wellness health assessment program.
healthyMINDS mental health program.
Vacation and Health/Flex Time.
Six holidays plus one MyDay off.
FinFit financial coaching and services.
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service.
Employee stock purchase plan.
Life and disability insurance, with buy-up option.
Flexible Spending Accounts.
Annual incentive plans.
Matching gifts program.
Education assistance through MyQuest for Education.
Career advancement opportunities.