Specialty Scheduling Coordinator (Endoscopy)

Fairview Health Services•Minneapolis, MN

20h•Remote

About The Position

From the benchtop to the bedside, our Gastroenterology team of regional and national thought leaders are developing innovative discoveries and delivering compassionate care throughout the health system and beyond. We remain dedicated to the continued growth of our research, clinical and educational missions spanning multiple disciplines including basic sciences, inflammatory bowel disease, gastrointestinal malignancy, advanced endoscopy and the microbiome.

Requirements

High School Diploma or GED
2+ years of experience in a medical setting
1+ years of experience in customer service

Responsibilities

Serves as a single point of contact for coordinating care before a surgery, procedure or treatment
Collaborates and effectively communicates with patients, caregivers, providers, schedulers, and other care team members
Monitor and manage work queues
Identify potential issues that could complicate care (i.e. insurance issues, adherence concerns)
Partners with customers to resolve questions, and concerns
Follows standard processes and workflows to ensure safety and reliability
Deliver a consistently high level of service, and goes above and beyond to assist customers
Review and respond to patient messages sent to the Epic in-box or through MyChart
Gather and document information to help facilitate communication between the patient/caregiver and care team
Ensure messages are addressed within standard timeframes, and escalate issues that need prompt attention
Review chart to piece together important information for the patient and provider.