Scheduling Coordinator

Tuff Shed • Livonia, MI

2d • Onsite

About The Position

We're recruiting for an enthusiastic and detail-oriented Scheduling Coordinator to provide support to the sales and Production teams at our Tuff Shed Factory Store. The essential functions of this position include, but are not limited to: Customer Experience/Scheduling, Document Preparation & Reporting, Production/Finance, Database maintenance and management, and Liaison with Home Depot.

Requirements

• Hands-on computer skills in Microsoft Office and Internet applications required.
• Ability to solve problems using sound logic and good business judgment.
• Ability to use arithmetic, mathematical, accounting and financial tools as they apply to Tuff Shed business.
• Experience working in a fast-paced environment, meeting tight deadlines on multiple projects.
• Ability to take on a role with a steep learning curve. You'll be expected to know the details about our products and discuss offers and options with our partners and customers.
• Ability to read, write and understand instructions given orally, in writing and/or in diagram form.
• Ability to prepare written correspondence and reports that create a professional image for Tuff Shed.
• Ability to effectively communicate at all levels, including customers, business partners, suppliers, co-workers, managers, and the general public.
• Must possess a current valid driver's license and a satisfactory Motor Vehicle Report.

Nice To Haves

• Successful prior experience working in logistics, coordination, project management, or in a similar capacity, preferred.
• Experience in utilizing Customer Relations Management (CRM) software – including JDEdwards, Salesforce or similar systems is highly preferred.

Responsibilities

• Contact customer upon receipt of order and initiate communication with customer to begin scheduling process; resolve customer complaints.
• Manage warranty issues; schedule warranties efficiently.
• Use knowledge of Tuff Shed’s product offerings and accessories to provide assistance to customers and make suggested enhancements to their order that correlate with their needs such as upgraded flooring, windows, etc.
• Collaborate with customers to ensure understanding of completed forms.
• Coordinate appointments with customers.
• Work directly with customers, store management, and Certified Installers to schedule installations.
• Ensure scheduling is efficient and cost effective for both Tuff Shed and the Certified Installers.
• Maintain a working knowledge of sub-contractors skill sets and capacity to maximize daily schedule for build efficiency.
• Prepare store checks for vendor expenses; Weekly processing of payment.
• Ensure all paperwork is signed and documented appropriately.
• Prepare Installer Dispatches for sub-contractors - verify orders, assign product serial number, create Installer purchase orders, assign Installer rates (and any additional adjustments).
• Reconcile Home Depot purchase orders with Tuff Shed Sales orders to assure accuracy.
• Manage A/R for the store for both Retail and Home Depot channels.
• Monitor Home Depot purchase orders – reconcile, update and close to ensure accurate payment on HD Connect software.
• Act as first contact on Home Depot queries from sales team members and Customers on status of customer orders.

Benefits

• Competitive compensation and bonus programs (based on position)
• Medical Benefits including Virtual Visits- The care you need-when, where and how you need it!
• Dental & Vision Benefits
• Flexible Savings Account (FSA)
• Employee Stock Ownership Plan (ESOP) – You’re more than an employee - Get rewarded for long and loyal service with ownership interest in the Company
• Paid Time Off and Paid Holidays.
• 401(k) plan
• On-Demand Access to Your Pay!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED