Scheduling Coordinator

Nema Health•,

6d•$60,000 - $70,000•Remote

About The Position

As a Scheduling Coordinator, you’ll serve as the connective tissue between Nema’s patients and clinical team. You’ll own the scheduling experience end-to-end, ensuring patients are consistently connected to care, provider calendars are optimized, and our multi-state operations run smoothly. This is a high-volume, high-impact role that requires equal parts precision, empathy, and operational problem-solving. You’ll partner closely with Clinical Operations, Admissions, Billing, and Therapy teams to reduce friction across the care journey and maintain continuity for patients. This role is ideal for someone who is exceptionally organized, highly communicative, and energized by solving complex operational challenges in real time - while always keeping the patient experience at the center of their work.

Requirements

2+ years of experience in healthcare scheduling, medical administration, or a similar patient-facing operations role
Experience working in a high-growth telehealth or digital health startup environment
Experience supporting behavioral health, long-term care, and/or multi-provider clinical settings
Highly proficient with scheduling platforms, CRMs, and tools like Google Sheets or Excel
Exceptional attention to detail and can manage high-volume, fast-paced workflows with a high degree of accuracy
Communicate clearly, empathetically, and professionally with both patients and internal stakeholders
Thrive in fast-changing environments and can adapt as processes evolve

Nice To Haves

Bilingual in English and Spanish

Responsibilities

Serve as the dedicated point of contact for all patient scheduling needs. Communicate with patients via phone, text, and in-platform messaging, with empathy, professionalism, and timeliness.
Optimize provider schedules by managing availability, minimizing gaps, handling cancellations and backfills, and maximizing utilization.
Coordinate provider matching based on licensure state, insurance coverage, availability, and patient preference to ensure timely and appropriate access to care.
Identify scheduling inefficiencies, surface operational recommendations, and collaborate cross-functionally to improve workflows, patient experience, and operational effectiveness.
Support new provider onboarding by introducing scheduling workflows, operational processes, and calendar management expectations.