Scheduling Coordinator

The Orthopaedic Institute • Lecanto, FL

2d • Hybrid

About The Position

As a Scheduling Coordinator, you would assist new and existing patients by helping them schedule appointments gaining access to life changing medical care. While quickly, accurately and efficiently handling calls and answering questions, you would ensure that the patient has an excellent service experience.

Requirements

• None
• High School graduate or equivalent
• Basic computer skills and able to learn scheduling software.
• Excellent communication skills, both verbal and written.
• Ability to multi-task, manage details and organize efficiently and effectively.

Nice To Haves

• Previous customer service experience preferred but not required.

Responsibilities

• Accommodates scheduling needs of existing and new patients, including scheduling future appointments and addressing schedule changes.
• Provide accurate information of physician/procedure specific scheduling criteria to expedite patient preparation, arrival location and time.
• Be proactive with all customers by actively listening, showing a caring attitude and offering alternatives when necessary.
• Learn different medical insurance processes as it relates to in-network and out of network coverages, prior authorizations and The Orthopaedic Institute protocols.
• Support and assist other office staff as needed, office and clerical activities as directed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED