Specialty Scheduling Coordinator

Fairview Health Services • Minneapolis, MN

1d • Remote

About The Position

The Specialty Access Center (SAC) is an inbound, fast-paced, high-volume center with an average of 6,000 calls per day. The SAC supports multiple Adult and Pediatric Specialties, which include Cardiology, Dermatology, ENT, Med-Surg, Neuroscience, Oncology, Ophthalmology, Primary Care, Pulmonology, Solid Organ Transplant, Urology, Women’s Health and so many more! As the first point of contact, the SAC provides essential support in connecting patients with the care they need.

Requirements

• High School diploma or GED
• 1 year experience in patient scheduling and registration in a healthcare setting
• 2 - 3 years of strong customer service experience
• Excellent phone management and organizational skills
• Strong attention to detail and organizational skills

Responsibilities

• Answers, coordinates and facilitates all calls for patient scheduling for the service line in a timely manner
• Secures information pertinent to the patient visit
• Completes intake with as much data/facts/information as possible to assure appropriate registration, scheduling and insurance coverage
• Collaborates with multiple supervisors, managers, operations directors and service line leaders
• Works closely and effectively with clinic team to ensure patients are scheduled appropriately, in the correct timeframe
• Documents scheduling and/or referral process in Epic and documents returned calls by date, time and method
• Communicates verbal and written information in clear, concise, accurate, and timely manner

Benefits

• medical
• dental
• vision plans
• life insurance
• short-term and long-term disability insurance
• PTO and Sick and Safe Time
• tuition reimbursement
• retirement
• early access to earned wages

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED