About The Position

The Specialty Sales Team Leader leads specialty sales teams across areas such as Apparel and Accessories, Home, Baby, Core Beauty, and Electronics. The role builds a guest-first culture and delivers strong operations, compelling visual merchandising, product availability, and an inspiring shopping experience. The leader plans and executes department workload and sales priorities, coaches and develops team members, and supports store operations, safety, security, and compliance. This is a full-time role with a variable schedule; hours depend on business needs and are not guaranteed to be 40 per week.

Requirements

  • High school diploma or equivalent.
  • Must be at least 18 years of age.
  • Ability to lead others and hold them accountable.
  • Ability to communicate using multiple-frequency devices and operate handheld scanners and other technology equipment as directed.
  • Ability to work independently and as part of a team, manage workload, and prioritize tasks independently.
  • Welcoming and helpful attitude toward guests and team members; effective communication skills.
  • Ability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes.
  • Ability to access all areas of the building, interpret instructions and information, and accurately handle cash register operations as needed.
  • Ability to climb ladders, scan, handle, and move merchandise safely, frequently lifting or moving up to 15 pounds and occasionally up to 44 pounds without additional assistance.
  • Ability to work a flexible schedule, including nights, weekends, holidays, closing shifts, and peak shopping times; reliable and prompt attendance is necessary.
  • Ability to work in and be exposed to varying temperatures, humidity, and other elements during certain duties, including Drive Up and carryout as needed.
  • Ability to remain mobile for the duration of a scheduled shift; shift length may vary.

Nice To Haves

  • Previous retail experience is preferred but not required.

Responsibilities

  • Deliver an Easy, Inspiring, and Friendly guest experience and ensure team members understand and consistently meet guest experience and operational expectations.
  • Observe team member performance, provide feedback, recognize strong service, and hold team members accountable.
  • Review guest, financial, and team outcome metrics, identify opportunities, take action, and align the team on behaviors and execution that improve results.
  • Model, train, and coach the team on guest service, inclusive practices, ethical conduct, safety, and compliance.
  • Plan and execute daily and weekly workload, merchandising sets, planogram updates, sales plans, events, and promotions to support sales goals and guest engagement.
  • Develop, coach, and lead consultants with guidance from the direct leader; assign tasks based on workload and guest traffic, and support hiring and onboarding.
  • Encourage effective use of department tools such as fitting rooms, testers, and displays to provide personalized recommendations.
  • Partner with third-party vendors, with direct leader guidance, to support brand standards, merchandising, and area presentation.
  • Maintain organized, correctly signed, and seasonally relevant visual presentations; support backroom organization, replenishment, and product availability.
  • Ensure fitting rooms are welcoming, clean, and safe when applicable to assigned areas.
  • Support the direct leader in setting clear goals and expectations and holding team members accountable.
  • Model safe behaviors, identify and correct hazards, respond to incidents, and report or investigate injuries promptly and accurately.
  • Execute physical security processes and support merchandise protection strategies, including ordering, storage, and application as directed.
  • Follow safe and secure processes as a key carrier, if applicable; occasionally assume store-level Leader on Duty responsibilities based on store needs.
  • Address store emergency and compliance needs and support backup cashier, Order Pickup, and Drive Up services while maintaining compliance, including adult beverage laws.
  • Perform other duties based on business needs.

Benefits

  • Eligible team members and dependents may receive medical, vision, dental, and life insurance, among other health benefits and programs.
  • 401(k).
  • Employee discount.
  • Short-term disability and long-term disability.
  • Paid sick leave.
  • Paid national holidays.
  • Paid vacation.
  • Financial, education, and well-being benefits may also be available.
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