Specialty Retail Manager
About The Position
Ingram Content Group (ICG) is seeking a Specialty Retail Manager to join its team in La Vergne, Tennessee, near Nashville. The role sells Ingram Book Group programs, systems, and services to new customers and develops productive relationships with new and existing customers, publishers, and internal teams. It coordinates solutions to customer challenges and manages customer inventory needs, including product selection, assortment creation, allocation strategies, troubleshooting, and order and shipping issue resolution. The Specialty Retail Manager partners with publishers, customers, and internal Ingram departments, and works with the Manager, Specialty Retail and Sales Directors to develop sales and product merchandising plans that maximize Ingram’s value to retailers. The position analyzes sales and industry trends, develops forecasts and inventory plans, supports promotions and merchandising, and works to improve customer service and profitable business outcomes.
Requirements
- Bachelor’s degree or equivalent year-for-year experience.
- Four years of progressive experience in Sales, Inventory Management, Project Management, or Marketing.
- One year of intermediate-to-advanced Excel experience, including creating spreadsheets with formulas, data manipulation, charts or graphs, and V-lookups.
Nice To Haves
- Experience working in the book industry.
- Knowledge of the wholesale business.
Responsibilities
- Sell Ingram Book Group programs, systems, and services to new customers.
- Develop and manage relationships with publishers, customers, and internal Ingram departments.
- Analyze customer sales and book industry trends by category to understand customer product needs and identify profitable product opportunities.
- Work with suppliers to develop or improve customer product offerings.
- Provide analysis and advice to customers and suppliers to guide profitable business decisions.
- Create pre-packs, promotions, and marketing materials with suppliers using customer marketing vehicles.
- Negotiate, manage, and monitor exceptional terms of sale for title-specific business.
- Formulate sales forecasts and determine initial buy quantities, sales timing, and seasonality.
- Determine title allocations, including initial orders, replenishment, test titles, author signings, and new store openings, to maximize sales and sell-through.
- Resolve title ordering and shipment issues; lead service-level investigations and improvements with Operations, distribution centers, IT, Ingram Transportation, customer headquarters, and customer stores.
- Communicate shipment issues and solutions to customers, including arrival times, purchase-order problems, and refused shipments.
- Understand customer supply-chain requirements and help develop shipping solutions; work with management to identify opportunities and request system or reporting changes that support timely order processing and shipment.
- Analyze sales trends by category, SKU, and customer; communicate sales and returns performance and its drivers to customers and internal teams.
- Create and distribute key sales reports and analyses.
- Work with the Manager, Specialty Retail to develop and monitor profitable relationships and prepare seasonal business reviews.
- Assist with yearly sales and inventory plans based on historical performance, forecasts, planned management and strategy changes, and corporate direction for category groups.
- Support retail-segment sales through merchandising and promotional activity.
- Partner with Retail Sales and Product teams to plan seasonal merchandise promotions and identify key item drivers.
Benefits
- Medical and prescription drug plans, HSA, vision, dental, and health care FSA, with benefits beginning on the first day of employment.
- 15 vacation days and 12 sick days accrued annually, plus 3 personal days.
- 401(k) match.
- Life and AD&D coverage.
- Employee Assistance programs.
- Group Legal benefits.
- Wellness program with access to an onsite gym and basketball court.
- Tuition reimbursement program.
- Financial and in-kind opportunities to engage with community nonprofits.
- Company match program for United Way donations.
- Volunteer opportunities and in-kind drives for nonprofits throughout the year.
- Game room with ping pong and foosball.
- Casual dress code.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
