Recreation Aid - (Specialty Retail)
About The Position
The Recreation Aid supports the MWR Specialty Retail Program at NAVSTA Great Lakes. Duties vary by assigned location and may include assisting with events and programs, retail and resale operations, recreational services, customer information, fee collection, and facility opening and closing. The role provides customer service and administrative support for Community Recreation programs. It includes handling sales and rentals, maintaining accurate records and inventories, assisting with registrations and events, supporting outreach and marketing, and helping maintain facilities and equipment. The position also supports workshops, clinics, trips, and other recreation activities, and may assist with staff recruitment, training, and scheduling. The position requires a rotating schedule that includes days, evenings, weekends, and holidays. Candidates must pass employment verification and applicable records and background checks. The position has no positive education requirement. Salary depends on experience and/or education.
Requirements
- Combination of experience related to customer service and/or recreation activity-based functions.
- Ability to organize, plan, and administer special events and entertainment activities.
- Ability to work independently, make sound decisions, and communicate effectively orally and in writing.
- Knowledge of the goals, principles, techniques, and procedures used to organize, plan, and conduct leisure-time activities.
- Knowledge of the Navy MWR mission and the scope of Community Recreation activities and their suitability for individuals, groups, ages, and interests.
- Knowledge of the functions, procedures, and operations of recreation activities.
- Strong customer service skills.
- Ability to maintain records, compile and organize data for reports, and research recreation topics for customers.
- Ability to follow oral and written instructions.
- Knowledge of computers, office procedures, and print production.
- Must pass E-Verify employment verification and resolve any discrepancies as a condition of employment.
- Must pass applicable records and background checks.
- Must work a rotating schedule of days, evenings, weekends, and holidays.
- Must maintain the privacy of official work information and data and demonstrate the highest level of ethical conduct.
Responsibilities
- Provide customer service, information, and support for Community Recreation programs and activities.
- Verify patron eligibility and provide information about activities and program offerings.
- Open and close facilities; order and restock supplies; and prepare snack bar menu items or pre-packaged retail items as assigned.
- Collect fees for tickets, retail and rental items, classes, trips, and other programs using point-of-sale and computer systems.
- Reconcile daily sales transactions and complete a Daily Activity Report at the end of each shift.
- Assist customers with Internet registrations, initial log-ins, and event registrations.
- Check recreation equipment and resources in and out, collect rental fees, inspect returned items, report damage or loss, and ensure required forms and procedures are followed.
- Conduct inventories, maintain inventory controls, and ensure equipment and resources are properly accounted for and maintained.
- Assist with workshops, clinics, events, and day or weekend trips in a variety of leisure and recreation skill areas.
- Assist with day-to-day administration of assigned programs, including after-action reports, patronage data collection, and program data entry.
- Perform administrative duties using software to track inventories, patron usage and comments, and program standards metrics.
- Assist with recruitment, training, and scheduling of Community Recreation staff.
- Support EEO principles and policies.
- Assist with planning, coordinating, publicizing, marketing, and executing MWR programs and special events.
- Schedule entertainment and promotions and update electronic and multimedia support tools as needed.
- Promote MWR facilities and events through on-base outreach and promote online MWR Library Program recreational e-reading resources.
- Develop partnerships with on- and off-base organizations and conduct community outreach to develop contacts.
- Assist with professional proposals, agreements, and follow-up.
- Research and provide information and referrals about recreation opportunities on and off base.
- Follow NAVMED P-5010 sanitation requirements.
- Initiate and follow up on maintenance trouble calls to resolve equipment or facility issues.
- Assist with setup and breakdown for Community Recreation events.
- Perform other duties as assigned that pertain to the position.
Benefits
- Competitive pay
- Free trainings, certifications, and professional development opportunities
- Flexible hours
- Advancement opportunities
- Eligible for overtime
- Free fitness center membership
- Onsite childcare options with reduced rates
- Tax-free shopping at the Navy Exchange
- Employee Assistance Program with complimentary access to health, financial, social, and legal services
- Access to American Forces Travel for discounted leisure travel, entertainment, concert, and attraction tickets
- Access to on-base entertainment and events
- Access to recreation centers, with reduced rates for movies, bowling, party and picnic gear rental, and golf
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What This Job Offers
Job Type
Part-time
Education Level
No Education Listed
