Specialty Pharmacy Technician - 2nd Shift (1:30p-10:00p EST)

Shields Health Solutions•Springfield, MA

About The Position

Shields Health Solutions is seeking an experienced, nationally certified and state-registered Certified Pharmacy Technician (CPhT) to support patients and pharmacists across specialty pharmacy and medication adherence services. The role is scheduled Monday through Friday from 1:30 p.m. to 10:00 p.m. EST. It is suited to a motivated, patient-focused professional seeking a long-term career path with a growing healthcare organization. The technician processes prescriptions, prepares medications for pharmacist verification and delivery, responds to patient inquiries, conducts adherence and therapy follow-up, and helps resolve insurance and financial assistance issues. The role also includes pharmacy inventory and records management, data entry and claim adjudication, collaboration on operational improvements, and maintaining strict confidentiality. Additional state registration or certification requirements at hire must be obtained and maintained within a mutually agreed-upon timeframe; continued employment depends on meeting certification requirements. The organization states that it provides equal employment opportunities and an inclusive hiring experience, with accommodations available during application or interviews. Candidates must demonstrate computer and data-entry proficiency, which will be evaluated during pre-employment assessment.

Requirements

Active Pharmacy Technician registration in the state of employment.
National certification as a Certified Pharmacy Technician (CPhT) or equivalent.
High school diploma or GED.
At least 1 year of Pharmacy Technician experience.
Strong phone, communication, and customer service skills.
Advanced proficiency in Microsoft Office, particularly Excel and Word; computer skills also include Outlook, Teams, PowerPoint, internet navigation, and web-based platforms.
Ability to learn new pharmacy systems and database applications quickly.
Strong organizational, analytical, and interpersonal skills.
Exceptional attention to detail and quality.
Dependability, empathy, and a patient-focused approach.
High integrity and ability to handle sensitive information confidentially.
Self-motivated team player with excellent communication skills.
Ability to obtain and maintain any additional state registration or certification required at hire within a mutually agreed-upon timeframe.

Nice To Haves

At least 5 years of Pharmacy Technician experience.
Specialty pharmacy or medication adherence experience.

Responsibilities

Interpret, enter, and process prescriptions accurately.
Clarify prescription orders with pharmacists and healthcare providers.
Label, fill, and prepare prescriptions for pharmacist verification.
Perform pharmaceutical calculations.
Handle medications requiring special storage or handling, including refrigerated and hazardous medications.
Assemble medication-related supplies, such as syringes, sharps containers, alcohol swabs, and bandages.
Prepare medications for patient and departmental delivery.
Answer, resolve, and triage inbound patient inquiries.
Conduct medication adherence and therapy follow-up outreach.
Secure refill authorizations and prescriptions.
Resolve insurance issues and assist patients with financial assistance programs.
Maintain pharmacy inventory, including ordering and receiving medications.
Perform data entry, claim adjudication, and follow-up activities.
Manage and update pharmacy records and databases.
Identify trends, solve problems, and support process improvement initiatives.
Collaborate with internal stakeholders to drive operational excellence.
Maintain strict confidentiality of patient and company information.
Participate in continuing education and professional development.
Perform other duties as assigned.