Specialty Pharmacy Technician - 2nd Shift (1:30p-10:00p EST)

Shields Health Solutions • Springfield, MA

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About The Position

Shields Health Solutions is seeking an experienced, nationally certified Pharmacy Technician to support patients and pharmacists across specialty pharmacy and medication adherence services. The role includes prescription processing, patient communication and follow-up, insurance and financial assistance support, inventory management, and pharmacy recordkeeping. It is a patient-focused opportunity with a long-term career path in a growing healthcare organization.

The position is scheduled Monday through Friday from 1:30 PM to 10:00 PM EST. Candidates must hold active Pharmacy Technician registration in their state of employment and national CPhT certification or an equivalent credential. If additional state registration or certification is required at hire, the employee must obtain and maintain it within a mutually agreed-upon timeframe; continued employment is contingent on meeting certification requirements. Computer and data-entry skills will be assessed during pre-employment.

Requirements

• Active Pharmacy Technician registration in the state of employment.
• National certification as a Certified Pharmacy Technician (CPhT) or equivalent.
• High school diploma or GED.
• At least 1 year of Pharmacy Technician experience.
• Strong phone, communication, and customer service skills.
• Advanced proficiency in Microsoft Office, particularly Excel and Word; computer skills include Outlook, Teams, Word, Excel, PowerPoint, internet navigation, and web-based platforms.
• Ability to learn new pharmacy systems and database applications quickly.
• Strong organizational, analytical, and interpersonal skills.
• Exceptional attention to detail and quality.
• Dependable, empathetic, and patient-focused approach.
• High integrity and ability to handle sensitive information confidentially.
• Self-motivated team player with excellent communication skills.
• Data-entry and computer skills are evaluated through a pre-employment assessment.
• Obtain and maintain additional state registration or certification within a mutually agreed-upon timeframe if required at hire.

Nice To Haves

• At least 5 years of Pharmacy Technician experience.
• Specialty pharmacy or medication adherence experience.

Responsibilities

• Interpret, enter, and process prescriptions accurately.
• Clarify prescription orders with pharmacists and healthcare providers.
• Label, fill, and prepare prescriptions for pharmacist verification.
• Perform pharmaceutical calculations.
• Handle medications requiring special storage or handling, including refrigerated and hazardous medications.
• Assemble medication-related supplies, such as syringes, sharps containers, alcohol swabs, and bandages.
• Prepare medications for patient and departmental delivery.
• Answer, resolve, and triage inbound patient inquiries.
• Conduct medication adherence and therapy follow-up outreach.
• Secure refill authorizations and prescriptions.
• Resolve insurance issues and assist patients with financial assistance programs.
• Maintain pharmacy inventory, including ordering and receiving medications.
• Perform data entry, claim adjudication, and follow-up activities.
• Manage and update pharmacy records and databases.
• Identify trends, solve problems, and support process improvement initiatives.
• Collaborate with internal stakeholders to drive operational excellence.
• Maintain strict confidentiality of patient and company information.
• Participate in continuing education and professional development.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED