Specialty Pharmacy Technician
About The Position
The Specialty Pharmacy Technician actively navigates patient prescriptions, including prior authorizations, benefits investigations, appeals, medication assistance options, prescription fulfillment, and resolution of barriers for interdisciplinary care teams. The role supports specialty and ambulatory pharmacists and does not directly manage other caregivers. Pharmacy technicians may be asked to work at multiple St. Charles Health System worksites to meet short-term, immediate staffing needs. The position provides specialty pharmacy coordination, patient and provider communication, medication dispensing support within the technician’s scope of practice under pharmacist supervision, billing and reimbursement support, inventory monitoring, and performance data tracking. The technician is expected to support the organization’s vision, mission, values, and Lean continuous-improvement principles, maintain a safe environment, provide timely and accurate customer service, and uphold professional, ethical, and confidentiality standards. This is a regular, full-time position scheduled for 40 hours per week, Monday through Friday, on first shift, 8:00 a.m. to 4:30 p.m. The pay range is $27.49–$35.19.
Requirements
- High school diploma or GED.
- Pharmacy Technician license through the Oregon Board of Pharmacy.
- At least two years of experience as a Pharmacy Technician.
- Strong interpersonal communication skills.
- Ability to work independently and demonstrate good judgment.
- Strong verbal and written communication skills.
- Proficiency in Microsoft Office, particularly Excel and Word.
- Ability to learn other software programs quickly and extract relevant information.
- Strong organizational and administrative skills.
- Ability to wear appropriate personal protective equipment required to perform the job safely.
Nice To Haves
- Certified Pharmacy Technician (CPhT) license through the Oregon Board of Pharmacy.
- National certification through the Pharmacy Technician Certification Board (PTCB) or National Healthcareer Association (NHA).
- Five years of experience as a Pharmacy Technician.
- Specialty pharmacy, patient assistance, or prior authorization experience.
Responsibilities
- Performs insurance eligibility and pharmacy-benefit verification.
- Supports specialty or ambulatory pharmacists in communicating with patients, healthcare providers, and insurers to request prior authorizations.
- Coordinates financial assistance, including co-pay assistance through grants and foundations and enrollment in manufacturer assistance programs.
- Collects and reports financial-assistance data and other metrics.
- Updates patient and claim documentation, performs daily billings, audits accounts for accurate claim submissions, and supports effective processing of patient-treatment reimbursements.
- Schedules initial and follow-up visits with the Specialty/Ambulatory Pharmacist.
- Enrolls patients in the Pharmacy Patient Management Program when appropriate.
- Manages prescription renewals.
- Coordinates fulfillment of specialty or complex medication orders, including scheduling delivery for initial and refill prescriptions.
- Performs introductory and refill outreach calls to patients enrolled in the patient management program.
- Refers patients to a clinical pharmacist when appropriate.
- Communicates with patients and clinical staff to manage new orders and coordinate timely, appropriate refills.
- Monitors inventory to maintain appropriate medication and supply stock.
- Performs medication dispensing duties and other activities within the technician’s scope of practice under pharmacist supervision.
- Collects data, tracks metrics, and updates key performance indicators.
- Confirms reimbursement, payment, and billing for medications dispensed by the pharmacy.
- Maintains flexibility and readiness to work at multiple worksites at leadership’s request or by mutual agreement.
- Supports the organization’s vision, mission, values, and Lean continuous-improvement principles.
- Helps maintain a safe environment for caregivers, patients, and guests.
- Provides timely, efficient, accurate customer service and/or patient care.
- Conducts activities professionally and confidentially, complies with applicable laws and policies, acts ethically, reports known or suspected violations, and cooperates with organizational investigations and proceedings.
- May perform additional duties of similar complexity as required or assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
