Specialty Pharmacy Technician

Shields Health Solutions • Springfield, MA

3d

About The Position

Shields Health Solutions is seeking an experienced Certified Pharmacy Technician (CPhT) to support patients and pharmacists through medication management, adherence, and specialty pharmacy services. The role is suited to a motivated, patient-focused professional interested in growing with a fast-paced, expanding healthcare organization. The technician works Monday through Friday on rotating eight-hour shifts between 7:00 AM and 6:00 PM, with occasional Saturday coverage.

The role includes prescription processing and preparation, patient outreach and support, shipment coordination, insurance and financial-assistance support, inventory and records management, and operational improvement. The technician is expected to protect confidential patient and company information and participate in continuing education and professional development. Solid computer skills are required, and data-entry and computer skills will be evaluated as part of the pre-employment process.

Requirements

• Active pharmacy technician registration in the state of employment.
• National certification as a Certified Pharmacy Technician (CPhT) or equivalent.
• High school diploma or GED.
• At least 1 year of Pharmacy Technician experience.
• Strong phone, communication, and customer service skills.
• Proficiency in Microsoft Office tools; the posting also specifies Outlook, Teams, Word, Excel, and PowerPoint, along with internet and web-based platforms.
• Ability to learn pharmacy systems and databases quickly.
• Exceptional attention to detail and organizational skills.
• Dependable, empathetic, and patient-focused approach.
• High integrity and ability to maintain confidentiality.
• Self-motivated team player with a strong work ethic.
• Pass the pre-employment data-entry and computer-skills assessment.

Nice To Haves

• At least 5 years of Pharmacy Technician experience.
• Specialty pharmacy experience.

Responsibilities

• Enter and process prescriptions accurately.
• Clarify prescription orders with pharmacists and providers.
• Label, fill, and prepare prescriptions for pharmacist verification.
• Coordinate medication shipments and required supplies.
• Conduct medication adherence and refill outreach to patients.
• Answer and triage inbound patient inquiries.
• Resolve insurance issues and assist with financial assistance programs.
• Maintain pharmacy inventory, ordering, and receiving processes.
• Perform claim adjudication and data-entry activities.
• Manage pharmacy records and database information.
• Identify process improvements and support operational excellence initiatives.
• Protect confidential patient and company information.
• Participate in continuing education and professional development.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED