Specialty Pharmacy Technician

Shields Health Solutions • Springfield, MA

7d

About The Position

Shields Health Solutions is seeking an experienced Certified Pharmacy Technician (CPhT) to support patients and pharmacists through medication management, adherence, and specialty pharmacy services. The role offers the opportunity to contribute to patient outcomes, medication adherence, and quality of care in a fast-paced, growing healthcare organization.

The schedule is Monday through Friday, with rotating 8-hour shifts between 7:00 AM and 6:00 PM, plus occasional Saturday coverage. The position requires active pharmacy technician registration in the state of employment, national CPhT certification or equivalent, a high school diploma or GED, and at least one year of pharmacy technician experience.

Solid computer skills are required, including proficiency with Microsoft Office applications, internet navigation, and web-based platforms. Data-entry and computer skills will be evaluated during the pre-employment process. The company provides equal employment opportunities and is committed to an inclusive hiring experience, including accommodations during the application or interview process.

Requirements

• Active pharmacy technician registration in the state of employment.
• National certification as a Certified Pharmacy Technician (CPhT) or equivalent.
• High school diploma or GED.
• At least 1 year of pharmacy technician experience.
• Strong phone, communication, and customer service skills.
• Proficiency in Microsoft Office, including Outlook, Teams, Word, Excel, and PowerPoint.
• Ability to learn pharmacy systems and databases quickly.
• Solid computer skills, including internet navigation and use of web-based platforms.
• Exceptional attention to detail and organizational skills.
• Dependable, empathetic, and patient-focused approach.
• High integrity and ability to maintain confidentiality.
• Self-motivated team player with a strong work ethic.

Nice To Haves

• At least 5 years of pharmacy technician experience.
• Specialty pharmacy experience.

Responsibilities

• Enter and process prescriptions accurately.
• Clarify prescription orders with pharmacists and providers.
• Label, fill, and prepare prescriptions for pharmacist verification.
• Coordinate medication shipments and required supplies.
• Conduct medication adherence and refill outreach to patients.
• Answer and triage inbound patient inquiries.
• Resolve insurance issues and assist with financial assistance programs.
• Maintain pharmacy inventory, ordering, and receiving processes.
• Perform claim adjudication and data-entry activities.
• Manage pharmacy records and database information.
• Identify process improvements and support operational excellence initiatives.
• Protect confidential patient and company information.
• Participate in continuing education and professional development.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED